Reviews

trying to schedule apt. for last hour... no one answering phone

i went here thiking it was still eye care optometry which i had been going to for over 30 years the sign outside still says that went in didnt know anybody there ask eye doctor who the were told me eye institute she was a good doctor but wish i had left she gave me good exam i could really see good went to pick frames had a few pair i liked a certain but they were really tight i told the young man he said they could adjust instead of saying they were to small for my face took back 5 times in two days they kept over night when i got the back were cut i say they say sanded i paid 286 dollars for glasses i cant even wear went and talked to onwerr nothing was told to ask my insurer would they pay for another pair really.

It is with great disappointment that I must advise those of you considering the Michigan Eyecare Institute to beware. Before acquiring their services, it is imperative that you conduct meticulous research and gain a thorough understanding of everything they claim to offer. Unfortunately, on my recent visit, I discovered that the Institute is nothing short of a complete RIP Off. As a customer with healthcare and Eye insurance, I was dismayed to be charged an outrageous sum of $300 out of pocket. This was supposedly because I was regarded as a probable case of Glaucoma, notwithstanding the lack of a definitive diagnosis. In fact, the doctor strenuously affirmed that my eyesight was in fine shape, even after examining me. Despite the billable services provided in spite of this, the Institute chose to bill my healthcare insurance instead of EyeMed. It is difficult to comprehend and I, for one, cannot make sense of it. What's more, this unsatisfying experience was accompanied by poor customer service from the billing team and the Manager. I intend never to utilize their services again and, for those searching for stellar customer service coupled with competence and dependability amongst Eyecare providers, I simply cannot recommend the Michigan Eyecare Institute.

This a great place for those who want the improve their vision! The staff is very professional and provide warm atmosphere.Linda E. Day MD is the brilliant doctor, the is one of the top Reina specials! The other doctors are the very good too! Michelle - office administrator is the fast working manager I have ever met, she helps me all the time with all my appointments! Highly recommend this place!

I really appreciate the friendliness that their front end staff exhibited in getting me an appointment as well as getting me in their system. Her ready knowledge of my benefits and how they would be applied was very helpful. Overall I feel my experience is starting off on a positive note.