Reviews

I have been going here for three years now, and the staff is amazing. Barbara and Mark in the front are absolutely incredible and always willing to go above and beyond for customers. They are both so friendly and helpful. The doctor here is also great, always thorough, yet still the most efficient eye dr I've been to as well so I am in and out in very little time.

Doctor Michael Doerr is far the best doc I have seen. Every year, I was trying a new doc in hopes of finding a good doctor. Next year, I will be back!

Absolutely loved dealing with Tyree! He was such a pleasure and patient with me picking out my glasses! I was stuck between two and he helped me get the best deal to go home with both! Hands down the best ! Made it feel like we were just hanging out and not making a transaction truly appreciated it!

Awesome customer service!! Tyree helped me out with picking my glasses which I was so indecisive but he really took the time with me and was very patient. They also have a great selection of glasses. The eye doctor in that location (family eye care: Dr. Meade) was SO extremely knowledgeable and kind. He answered all my concerns and explained things to me. I will definitely be coming back!!

Tyree was extremely helpful in helping us select the perfect eyewear. He was easy to work with and we enjoyed our short conversation. Overall the experience was great and would definitely recommend my friends to go with Tyree and Lens Crafter.

Dr. Joseph W. MYERS is one of the best eyes doctor out there. I took my 11 years old with special needs He was wonderful with my whole family, talk nice to us and friendly. Take his time. No rushing for the money! He has a good manner and really impressed. I highly recommened this wonderful doctor to anyone who wants to be treated nicely! (I didn't get paid from this comment!) Just a random patient! Thanks for these amazing Doctor&doctor assistant(/receptionist) 5stars deserved!

As I've worked with Dr. Doerr as a licensed optician for many years, I have observed him as well as experienced his exams. Dr. Michael Doerr is kind, gentle and always professional. He makes every one of his patients feel comfortable and … More

This is my third exam with Dr Doerr. I'm always impressed with how thorough he is and the time he takes to make a complete examination. His sales associate, Barbara, was wonderful and got my examination covered by Insurance Plus getting lenses totally paid for by Aetna. Yippee!

My eye exam with Dr. Doerr was pleasant, swift and easy, and able to accommodate a same day appointment right before leaving out of town. My new contacts feel great and he was able to provide a new prescription for both contacts and glasses. Overall, very happy with the help from the team who helped secure the appointment to the end. Thanks!

I purchased a replacement frame and then one of the staff began the process of removing the lenses from my old frame. I immediately noticed that they were having a difficult time removing the lenses from my old frame. After struggling for some time, one of the staff began to very forcefully push on the lenses to try to get them out. Concerned, I let them know that I was nervous that they would damage my lenses, and that I needed them since I have a flight to Europe planned for this Friday. They responded that my lenses were made of polycarbonate, which is very strong and scratch resistant, and that they would not be damaged. After around 30 minutes of struggling, they removed the lenses from my old frame, presumably without any damage (I didn't check the condition of the lenses at this point). They then attempted to install the lenses into the new frame, which seemed to be an even more difficult task. After waiting for another 30 minutes, I left the staff my phone number and went to go shopping at the local mall to pass time. I didn't receive a call, so I returned to the store and saw that they were still working on installing the lenses. I patiently waited until around 1:40 PM, at which point they let me know that they had finished the installation and handed me my glasses. At this point, I had been in the store for about 3 hours, so I was very relieved that my glasses were finally ready and I (mistakenly) left the store in a rush without inspecting the glasses. Once I got in my car, I tried the glasses on and immediately noticed that they were causing distorted vision and dizziness. I assumed that this was because it was a new frame and my eyes were still adjusting, but after 10 minutes, I noticed that the issue was not improving. During this time, I also noticed around four new scratches on the lenses that were not there before. Even worse, I noticed that there were portions of the (brand new) frame that had chipped paint from the installation, and some areas that were a different color than the rest of the frame. I eventually realized that these were areas where the paint had chipped during installation, and had been covered up in black marker in an effort to conceal the damage. I immediately let the staff know that although I appreciated their hours of hard work, that the condition of my glasses was not acceptable. I then had to request (because I was not offered) a no-charge replacement of the frames and lenses, which the staff honored. I spoke with the manager (I forget her name..) and thoroughly explained the issue, and requested a full refund for the amount paid for the new frame. She let me know that she was unable to provide a refund, but assured me that the replacement frame + lenses were free of charge, and offered free warranty on the new frames. I don't usually complain, but I found the service I received today at the Rockaway location to be completely unacceptable. Had the staff let me know that they were not properly trained or equipped to swap the lenses out, and had to send them somewhere else for service, I would have completely understood. However, instead, they struggled for nearly 3 hours to complete the poor installation which resulted in damage to the newly purchased frame and perfectly good lenses. At this point, if they had apologized and honestly let me know that they damaged the frames, and offered a free replacement, I would most likely not be writing this right now. Instead, they then attempted to hide the damage using black marker and give them to me as if they were in acceptable condition. This underhandedness and dishonesty was the worst part for me. I’ve also contacted VisionWorks customer service and have had no support. I am now left with a damaged, useless pair of glasses that I cannot bring to my Europe trip on Friday. Although an order for no-charge replacement glasses has been placed, they will not arrive until next week. As a result, I have ordered contact lenses through a third party in hopes that I get them before I leave on Friday.