Reviews

Customer service was very poor at this business. The office person was very rude and non caring. If I could give it zero stars I would. The least I could give was one star. I won’t be going back this eye center.

These people are top-notch professional. If you value your eyes & have anything out of the ordinary you should go to them.

Serviced their property for snow removal for many years with no issue. Last year we serviced them and never received payment after many attempts to contact them with no response.

Had an appointment yesterday at this place and I must say this is one of the most family oriented businesses in New Britain. I was treated like family. There was no wait, I was seen right away and taken care of by the staff. I wish I could give them 10 stars . I will definitely be back for my yearly exam.

i have been going to fichman eye center for some time and back in september of this year, i needed to have new glasses made, so i went to get them done and i was told that they couldn't make the old one's that i was wearing, so i said ok, what do you have in the line of new one's. i was shown the silloulet glasses and i liked how light that they were, i was told that they couldn't make my round lenses at that time and i knew that with the way that they can make lenses they can make anything at all, so i was talked into going with oval lenses which i really do not care for for the most part at all, so a short time later, i had a pair of octagon lenses made in dealing with rebeucca at the time was a total night mare, i had to show her what they looked like and then she had to look up on the company's web site as to see if they had a pattern to be able to make them. then when i went to pick up my second pair she then tells me that we can make your round glasses for you. i do not like being conned into paying for a certain kind of lenses that i do not want in the first place. after my experance with the first pair, it has made me give it some serious thought to finding another place to get my glasses at. i do not know what has happened to this place over the years but from what i can see things have gone down hill big time. and not for the better

Absolutely the BEST. Excellent attitude, professional attention to detail, kind and always helpful and takes time to answer all questions. Initial interaction occurred prior to an eye surgery when I needed a baseline eye exam. Second encounter post concussion. Both were stellar. In today's world when clinicians are consistently "less than". Dr. Romano is AMAZING!

I've probably seen all of the guinea pig doctors at this point. They have all been honest, caring and compassionate. Additionally, everyone at the front desk has been equally as accommodating and friendly. I so appreciate having them nearby and while I live closer to Middletown, I will go out of my way to see them as I've continuously had a better all around experience. Highly recommended for exotics!

I have been taking my Macaw 🦜 here for 7 years, they our the best. Friendly staff the office is clean and well kept. The patients the staff has with my Ruby as she gets nervous and screams and tries to get away and they just takes their time with her to get her at ease. I feel so comfortable bringing my baby here. …

First of all, the staff was awesome. I had to reschedule several times until I felt our little guy was at peace going into his travel crate again. As a new patient, they never wavered in their courteous professional approach and they are currently understaffed. Secondly, finding an avian vet in proximity isn't a given. Nor is finding one we and our little guy trust. Dr Sinclair was awesome, gave him the best Wellness exam he's ever had, and after immediately perceiving what a quirky little nut he is, won him over with her knowledgeable Tech. Doctor answered all our questions, even to the impressive extent of emailing me a follow up answer later that day. I feel we are in good hands! And here's a hot tip: they have a little store where you can get your feathered soul mate a healthy toy or the best pellets and treats for a reasonable price. Just saying, it made our little guy's day! Mine too...

He left this location 5 years ago

Dr. Bentivegna was incredibly professional and compassionate. He was able to take me in last minute for not only an eye exam, but took the time to fit me with contacts and show me how to put them in and take them out. He was very pleasant and extremely knowledgeable. Dr. Bentivegna also noticed I had a cyst on my eyelid, which he removed the same day without any pain and I have no scar from it! I was amazed! He is incredibly talented and I highly and confidently recommend him!