Since moving to Miami in 2019, I have encountered various doctor's offices and healthcare systems. This place, personally, is ranked as one of the worst. First off, the front desk personnel is awful - when I say awful, I mean she will roll her eyes in front of your face, be extremely annoyed at you for asking reasonable questions, etc. This is a pediatric practice; these parents are here because they are concerned for their children. The absolute last thing you need is some irrelevant administrator treating you like you're a nuisance for seeking medical care for your little ones. Second of all, they were PERSISTENT on collecting $$$ before you even get to see the physician. We had recently changed our insurance plan, and we asked them to bill the insurance and bill us the relevant fees after the visit. We did this because we wanted to make sure that we verify their CPT codes, and understand (on paper) what we are being billed for. However, the administrator starts rolling her eyes and would not let us see the physician unless everything was paid up front - including paying for tests that were yet to be conducted and for the visit that has not occurred yet. It is obvious to me they only care about money. Why should I pay hundreds of dollars without even knowing why my child needs a certain test and without even having seen the physician? Honestly, if Nicklaus wants to uphold their reputation, they should really work on improving these practices located inside of the hospital. Extremely disappointing.

Scheduled an appointment and provided insurance information over the phone in advance. Then came to the appointment on time and waited for 45 minutes to be told that they were not covered by my insurance. It would have been nice to learn about this ahead of time so that I did not have to drive with three kids and wait to be told that the doctor would not see us.

Dr. Chow is amazing. He took his time to explain my child’s condition thoroughly and answer my questions. Doctors like him are hard to come by. Highly recommend.