Brought my Mom in for some diagnostics. Our tech, Sandra A., was phenomenal. She was extremely patient with my limited mobility mother and spent as much time as my Mom needed to feel comfortable and informed regarding treatment. Sandra’s professionalism offset the fact that Tufts didn’t have any wheelchairs available for handicapped patients. If it were not for our incredible tech, this review would have only warranted 2 stars.

Dr. Peter Zhao An emergency issue with my eye had me going to NEEC for treatment. My surgery was done, not once but twice, largely in part to the severity of the problem.. When booking a F/u I was told 10wks out because my surgeon was no longer with NEEC, but saw patients 1x per month. Not happy. I was referred to Dr. Peter Zhao. This referral turned out to be the BEST part of my whole optical experience. Apprehensive at first about a new Doctor these worries disappeared upon meeting him. He is through, compassionate, listens to your concerns and answers all your questions. I did have to have a 3rd surgery and he took the time to review, even re review the procedure when I needed that. He was well aware that this was my 3rd surgery in 9 months so he made sure I was able to ask all the questions I needed to ask. I was at ease with him. His technical skill has proven to be outstanding. His pre op and post op visits help to calm nerves. Recovery was issue free. He welcomes communication with his patients at all junctures of the process. Dr. Zhao is one of the best eye surgeons in this area.

This place stinks. 1030 appointment it’s now noon and still haven’t been seen yet! Why make a 1030 appointment when you can’t be seen for 1.5 hours after!??? These hospital and doctors should be ashamed of themselves with these wait times! Unreal!!!! I usually don’t bother with boston base hospitals! The wait times are ridiculous and traffic terrible!