Prime Eye Care
,
Phoenix, AZ

I’m beyond frustrated with this company. I came in nearly 2 months ago to have my lenses replaced under warranty. They said the replacement lenses would be in in two weeks. A month later I called and was told their factory did not receive the order, and they would be in in a couple of days. TWO WEEKS LATER they notified me by text that my replacement lenses were in. FOUR PHONE CALLS. THREE VOICE MAILS ASKING FOR A CALL BACK AND NO RESPONSE. Guess where they can put the lenses. I’m going to a company that answers their phones and returns people’s phone calls. Update. Office manager: I will not be contacting you for you to remedy this. As far as I’m concerned you have had 12 weeks to remedy this. If you want to fix this then here are my suggestions: Teach your people to follow up with the factory. Teach your people to answer the phone Teach your people to return calls. Then maybe you will be on your way to retaining customers

Choose a different doctor and office if you don't want to have to go to multiple appts. to get a prescription for the same contacts you've been wearing for 20+ years. Very very inconvenient.

Probably the worst experience I have ever encountered. I scheduled a PEDIATRIC eye exam; appointment time was 2:15pm and I checked in with my child at 2:14pm. We waited in the waiting room until 3pm before getting called back....46 MINUTES!!! After it was all over, we left the office at 4:45 pm. The posted business hours are from 8am-5pm. So essentially, my child's eye appointment was 2.5 hours...I DO NOT RECOMMEND.