The doctor deserves a five star. But bad experience with the front desk assistant(a lady in her 50s). Last time she can’t confirm with my insurance so she asked me to pay it first. She said once the insurance went through they would give me a refund. I asked if I could pay with an FSA card she said yes. A few weeks later when I checked with the insurance, the insurance said it went through smoothly. So I called the office to remind them about the refund, they never get back to me. I had to ask my insurance company representative to call them. Then they said they can only give me store credit because I paid with an FSA card. But why didn’t you tell me that you can’t issue a refund if it’s paid by an FSA card? This is so unprofessional. Again, I like my vision doctor. But this experience at Winchester Optometry is not so pleasant.

I used to like Dr. Shui before. I believe she doesn't have enough customers and trying to survive by becoming unethical and greedy. She doesn't send prescriptions for glasses and lenses to other optometrist. She want you to buy every thing with her. I had minor problem with my eyes and needed an eyedrop. She doesn't want to refill that either even though I visited her before a week. She doesn't care for the patients and only interested in making as many appointment as possible and charge many times. After this incidents, I thought about how she works even in regular time. Unlike other doctors, she also requested for my general health insurance and was doing unnecessary tests. She is sweet spoken as long as she can keep charging money constantly out of pocket. Tired of doctors who act like predators to run their business and we are not patient but ATM machines for her. Good luck if she thinks I/my family will ever come back.

The Dr. was friendly and great and took her time with me. I had a terrific experience with my glasses. KEN was especially attentive, patient and helpful with me in picking out the best frame and lenses. While he was taking my exact measurements, he used obvious accuracy and told me “Im going to get you the best pair of glasses you will have ever had” And he did deliver that. I love my glasses and the experience was great Thanks a lot! Dan