Reviews

The whole staff were so sweet, they were never sensitive to my sensitivity and worked with me well to fufill my needs. I love this place

They pressured me into doing eye surgery. The front desk staff said it’s FULLY covered by my insurance. 1 week later - they are billing me for it and saying I shouldn’t have listened to the people at the front desk. Billing department has been ignoring calls and haven’t followed up after numerous attempts at contacting them. UPDATE: their “risk management” emailed me to say that I forfeited any right to refuse payment because I paid the co-pays for the surgery = $210. They are charging me for over $500 + interest. Apparently, when the front desk tells you that you don’t owe anything, you aren’t supposed to believe them! They make you sign the forms that you agree to pay any leftover balance AFTER they put the eye drops in that blue your vision so you can’t read the fine print. Truly the WORST experience I’ve ever had with any medical professional.

I’ve been trying to make an appointment and nobody answer. And they give you an option where you can leave your number and they will call you back but they have not reach out. Terrible service

Spent the weekend in the ER for an eye infection and Monday morning @ 8am, I called and left a VM. The front desk staff called me as soon as they opened, booked me an appt 1 hr later and got in & out. Drops/medication called into my pharmacy and booked a follow up visit all by 12pm. Nurse was amazing and super helpful as well. We saw Dr. Tortorici, OF and he was very nice and knowledgeable; he did a thorough exam on my eye.

I don't like the fact that you can not be seen on the same day. Medical issues suddenly arise and cannot be planned. So the fact that they wanted me to make an appointment as early as 4 days later is ridiculous. If im calling Is because I need to be seen. They should be able to have some form of accommodating patients based on medical need, instead of saying appointment only. Nobody wants to be seen 4 days later when the presenting problem is now.

We were given an appointment for 9am and the doors are not open. This is the third time this has occurred. There is no excuse good enough for not being punctual when someone has their health on the line. I will never allow my aunt to be abused in this fashion ever again. And to top it off, no one answers the phone. Not even an answering machine or an answering service is detected. Horrible business ethics.

The worst services, starting from the doctors and the front desk stuff. If you need contact lenses will take for ever to arrive to the offices

A few weeks ago I had a bad corneal abrasion Saturday night into Sunday morning and had to see someone asap, and luckily she was available Sunday. She was so nice and caring and really wanted to help, and even messaged me the next day to see how I am doing. 100% recommend!!

Dr. Youngewirth is an excellent and caring optometrist who is truly passionate about helping her patients' vision. She is also very knowledgeable of the industry and is "spectacular" (pun intended) at what she does.

Dr.Youngewirth is very professional and gives personal attention. She has a wide variety of modern in style glasses to choose from. I would highly recommend seeing her for your thorough eye exam and glasses.

I got my surgery 4 and half years ago, I had an awesome quick recovery and experience. I was seeing perfect immediately after, and I held off for the review until a few years after my surgery. I can happily say I still see perfectly, just recently stopped into the office for a check up, I’m close to the 5 year mark and my eyes are perfect. I do have a little sensitivity to sunlight and my eyes do get dry from staring at the computer too long, but nothing sunglasses and eye drops can’t fix. I fully recommend Dr. Dello Russo!