Reviews

SAVED MONEY! I got glasses today for half what I paid last year at another eye glass store. The sales rep, Nicole Ritter, was helpful and very patient as I tried on several frames. She gave great suggestions that helped me decide on the best pair for me. I will refer this place to my family & friends.

I originally went to Advanced Rockford Eye Care to get an exam and new glasses, as a first time patient. I was planning on purchasing glasses and prescription sunglasses. I was not happy with the service they provided and ended up only purchasing glasses, which I feel were a little expensive. I decided to obtain my prescription and go elsewhere for my sunglasses and ended up at the Meijer in Machesney Park. From the moment I walked into the optical center I felt welcomed by Katherine, who was already helping someone. When she was finished she welcomed me to look around and even was giving me feedback on different styles I was trying on. The whole process from start to finish was completely unexpected but absolutely appreciated. Katherine was very personable and made the whole process an enjoyable one. I will be coming back to Meijer Optical in Machesney Park from now on. Thanks Katherine!

Out of network for my insurance. However, the staff was so amazingly helpful, that my glasses were less expensive than in-network! Savings of $100-$150 this year! I receive compliments on the cute frames I found there, as well. Great quality + affordability = Win win!

Dr was very uncaring! I will never go back to this facility!!

My mother with Alzheimer’s got turned away! I came here about a year ago to get an eye exam and new glasses. Upon receiving my glasses weeks later, the prescription was incorrect and I could not see out of them. I brought them back to the Grayslake location in hopes of having the script fixed, only to be told by the “Doctor” that it was MY fault. The staff, especially the “doctor” made me feel like an inconvenience. I returned this week, hoping the experience would be better for my mother, who has Alzheimer’s. I booked in advance by phone with a staff member and was assured they could accommodate us. The Saturday before the appointment, I confirmed the appointment online after receiving an email asking to. Upon arriving for our appointment today, and after getting my mother ready and taking the day off of work, we were treated exceptionally poorly!! The staff told us they had canceled our appointment because we did not confirm it with them, even though we confirmed online and had receipt of this! The staff member at the front desk could have cared less for us. She didn’t even attempt to fit us in or have ANY empathy for our situation, in which we did nothing wrong. My mother, who needed new glasses desperately, now has to wait until we find another place and we’ll have to go through this whole process again. I would NEVER recommend this business to anyone. They are careless and are the prime example of what’s wrong in the healthcare system.

Scheduled an appointment for my son last week and showed up today for the appointment. Received a text reminder yesterday confirming our appointment details. The receptionist said their online confirmation doesn’t communicate with their office so unless we confirmed verbally over the phone the appointment gets cancelled. See other people’s reviews mentioning the same thing. She then asked if I wanted to cancel the appointment even though she just said they gave the slot to someone else?! Needless to say we won’t be coming back and I wouldn’t recommend their office to any of my patients even though I like to refer to local businesses. This is a horrible policy. I’m a local practitioner and can’t imagine doing this to any of my patients.

I showed up early for an appointment (10:55) thinking my appointment was at 11am. I was told my appointment was at 11:20, no biggie, a 25 minutes wait was okay with me. However at 11:40am I walked out I because I was told they were running late and it’d be another 15 minutes before I would be taken back. So extremely unprofessional and disrespectful of my time. Tried to reschedule to give them another chance but they had appointments for a week out and my benefits expire in 4 days. They lost a customer!

Every staff member I've interacted with is incredibly friendly, professional, and welcoming. The office is clean and conveniently located. Great place all around!

I have been a patient for quite some time at Grayslake Eyecare, and the doctors have always been so kind, thorough, and helpful. I had my annual exam scheduled, but unfortunately, my husband arrived 10 min late home from work before my appointment, and I needed someone to watch our 2 year old. I called and informed them I would be 5-10 min late as a courtesy. The gentleman on the phone said that’s fine, but any later than 10 min, I’d have to reschedule. I left right away, and was due to arrive only 5 minutes late. When I was halfway there, I received a call from them and they said that I had to reschedule unless I could arrive in 2 minutes. I assured them that I would arrive only 5 minutes late. When I walked in, there was nothing they could do for me except schedule me at another location in a month. They said they would send me contacts to my house to hold me over, but I received no documentation or a delivery estimate. I understand being late can cause issues, but I never thought 5 minutes would be an issue. My concerns were ignored and brushed off, and I didn’t feel like my business was valued after so many years of never being late for an appointment. Just be wary that you are not a minute late!

The associate who helped me was very nice and patient and helped me find a great pair of glasses.

Dr. Esposito was excellent. Eye exam was thorough. Also thanks to Dr. Sullivan who took the time to explain the issues identified during my husband’s appointment,