Reviews

Spare yourself the frustration and take your business elsewhere. I don't know of a great alternative (I had a slightly less horrible experience with Costco). If you wish to know my reasoning I will spell it out below. Walmart Vision is a masterwork of deceptive business practices. It should be noted that Walmart Vision doesn't exist in a vacuum, however, their optometry business model is set up to capitalize on their share of a stable monopoly. There are plenty of well researched articles detailing the industry that a quick online search will reveal. My experience with Walmart Vision has been a nightmare frought with lying sales associates, long wait times and having my prescription documents withheld. I had my prescription renewed in Miami Florida at a Walmart vision a few months ago. Despite having a terrible experience at the Miami location, I thought I would save myself time and money by transferring the RX directly to another Walmart. Besides, I wasn't able to get the Walmart in Miami to send me a virtual copy of my glasses and lens "prescription" (I had a full vision checkup there). Eventually I was able to have the prescriptions transferred to St Charles. I also eventually was able to purchase new contact lenses from the St Charles location. Shortly after getting the lenses I had an adverse reaction prompting a visit to an eye doctor. The opthalmologist instructed me to refrain from wearing contact lenses for a week. I didn't have my glasses on me so I decided to try and purchase a cheap pair from Walmart. I ended up spending 2 hours at the Vision center. Earlier in day, I called to inquire about what the most basic prescription glasses would cost. The estimate was 110 dollars for the lenses and frames. When it came time to actually select the frames and lenses, I emphasized repeatedly that I did not want a single added feature. The price of the "basic" lenses dropped from 110 to 60 without all the bells and whistles. You would be hard-pressed to find a single Walmart salesperson that will ever tell you that you can buy lenses for 60 dollars. I went through the process of having my pupilary distance measured and was ready for checkout. I was very clear from the beginning that I needed my glasses as soon as possible. Only when we moved to the checkout did I discover that it would be as long as a week (but at least 4 days) to receive my glasses. She told me that Walmart does not have a laboratory to fabricate the lenses on-site and that few locations offer such a service. After this exchange, I requested we pause the process so that I could seek another location with same day product delivery. I found a place after 2 to 3 calls that could get me glasses same day. I returned to the Walmart vision area to cancel the order. I told the sales rep I'd found a location that was able to provide glasses same-day. All that I needed my prescription (and by 4 pm) in order to have the lenses made that afternoon. She said "you'll have to fill out a release form." This was at approximately 3 pm. She then disappeared not to be seen again for another 30 minutes. At 3:30pm one of the other sales associates asked me if I needed help. I told her that I needed my prescription ASAP. She asked for my date of birth and some other basic information and disappeared into the back. She conversed with the rep initially helping me, who came out from the back and said "we don't have your prescription on file you're going to have to call the location in Miami to get your prescription transferred." I finally said "I give up." I walked out of the store. Just as I was leaving I remembered receiving a voicemail from that very same sales associate confirming that she had successfully received the transferred documents. I checked my phone and found the message confirming she had both glasses and contact lens prescriptions. It was too late to get my glasses elsewhere by the time I was able to walk out with my RX on paper. She ensured I wouldn't get my glasses from another location that day. I can verify everything I have stated here.

Our cat Jeffrey had eye surgery there. We were scared he will have issues with the eye. This place is top notch, very knowledgeable Vet, very friendly staff. Highly recommended. Surgery turned out great, his eye is healing very nicely. Thank you!

Dr. Anne Beyer and staff were amazing and very helpful with my pet, Stardust. We are appreciative for the guidance and care that you have provided and that you continue to provide for Star. We are grateful to have found a place where my family can trust that he is in good hands and is on the right path to recovery. I would 10/10 recommend to friends and family for the best ophthalmology services in the area for your animal’s eye care needs!

We needed a semi-urgent appointment for our dog. Although it was a bit of a drive to St. Charles (the Wheeling office had no appointments available), it was well worth the trip. Dr. Beyer and the entire staff were wonderful. The staff was welcoming and explained procedures, possible wait time, and what to expect. Dr. Beyer and her assistant were so very kind to our dog. Dr. Beyer explained her diagnosis and the treatment options. Highly recommend Eye Care for Animals-St. Charles!

We received great service at this location. Staff were friendly, willing to help and answered all questions. Would absolutely return again.

Customer service is on point. Very friendly staff. I’m always greeted in person and on the phone.

10 out of 10 Dr. Excellent job...Frames are beautiful

It's a rare world where the staff, the docs and the assistants are knowledgeable, helpful and you don't feel like a number. It is obvious that this is a privately held business and big pharma has not taken over this business. Every detail here was what you would want from a doctor. They answered every question and ACTUALLY listened, not like robots with canned answers that you get at nearly every doctor you see these days. Anthony, the tech was great at what he did. Talked through every step. The doctor did not feel like he was time checking me to get to the next patient. I highly recommend.

I had an eye issue that needed evaluation. I contacted Dr Quartetti’s office for an appointment. I was accommodated the next day. Anthony did a complete work up of my eyes and was professional and personable. Dr Quartetti saw me and did his evaluation and explained in easy to understand terms my condition. I feel I’m in good hands with Dr Quartetti and Fox Valley Ophthalmology.

Fox Valley Ophthalmology is run like a well oiled machine. The office is friendly and efficient. I see Dr. Pica who is absolutely the best! She is so thorough, knowledgeable, and genuinely concerned about her patients well being! I look forward to my annual examinations.

Very friendly and helpful staff. Great selection of frames. Will go back there again when I need another pair .