Reviews

Our family has used this office for over a decade. Even through the change of doctors. Always have had a wonderful experience and enjoyed the quality Eyewear. Unfortunately, we have not been in over 2 years because of Covid measures and simply not wanting to take a risk of exposure or have to deal with mask requirements, as I am not able to wear one due to my medical condition. My 15 year old son has a disability that also makes wearing a mask impossible. (He has autism) So I called last week to schedule an appointment for him because his glasses are broken and 3 years old. After scheduling, I mentioned that I cannot wear a mask and neither can my son. I was told that we would not be able to get the exam and my appointment would need to be canceled until some unknown future date when masks are no longer needed. Which is ridiculous because we were told 19 months ago that we only needed to lock down and wear masks for 2 weeks, yet here we are 10 months after the vaccine has been on the market and we're still in full blown Corona panic. So I asked if the doctor has been vaccinated, because surely if she's had the jab, she ought to be protected, right? No need for discrimination against my disabled son. Oh, she's had the vax and everyone in the office has too! So I said, "why doesn't she believe in the vaccine???" To which I was told that the doctor herself would give me a call to discuss. I waited all day. No phone call. Doesn't she believe in the "miracle vaccine"??? I'm writing this review to remind the doctor that my family has been patients there for many years, in fact the entire time she's been practicing there and many years prior. She needs to be reminded about the rules of ADA, American Disabilities Act. She is required to make reasonable accommodations for patients with disabilities. Sadly, I will be looking for another eye doctor as this one has proven she doesn't understand the law, nor the science, and instead has fallen for the propaganda. Either the vaccine works, or it doesn't. If it works, she's protected and there's no legal grounds whatsoever to require masks of ANY patient, but definitely not for patients with disabilities. I've attached pictures of my son's glasses, which are bent and missing the ear sleeves. He really needs a current exam and new glasses, but some other doctor will be getting our business.

My family have been going to Lilburn Family Eyecare for the last several years and we have been very elated with our care. Dr. Amin, Troy and the other staff members have been excellent. They take their time and is very detailed with what they do. I have received excellent service every time go. I look forward to continuing my family eyecare service with them.

My regular ophthalmology office didn’t have a dr in when I was needed to been seen for a pretty bad eye infection. I asked for a referral since there wasn’t a Dr in after the holiday and I was told “good luck finding a Dr today”. No referral nothing…. Worked out great for me because I got to see Dr.Gahallagher. The office staff was completely lovely and so helpful. Even turning down lights so I would be comfortable. Dr. Gallagher asked very thorough questions to diagnose my infection accurately and then made sure my treatment regiment would be as affordable as possible with insurance. And discussed a preventative plan with me. He showed great concern and care which was pretty dang great since I was feeling awful. I believe in being a loyal customer and I have been a loyal customer with my previous ophthalmology office for 5 years. Now I will be a loyal customer of Dr. Gallagher and his amazing team. Very grateful for your care.

This place is Amazing! The staff is very friendly and very welcoming. . Dr.John Gallagher is rhe best,gives through exams and explains things easy to understand. Michelle was very helpful picking out new frames and took the time to answer my questions. I would definitely recommend Clarkson Eyecare for the entire family.

What a great experience at Clarkson in Suwanee! My 2nd time having Dr. Nguyen! She listens and explains things so I understand the short and long term prospects for my eyes! Also, just a nice person. The receptionist was great and the lady who does the checkout explains your options and is very knowledgeable! Have my appointment booked for 2024 with Dr Nguyen!

The receptionist and the entire staff is very rude, I set an waited it for about an hour to be seen by the eye doctor another Caucasian gentleman came in about 30 minutes after me and was called directly to the back to be seen. My appointment was before his. there prejudice and I'm professional. At that point I walked out.

Melinda was kind and a great help! She The receptionist (i didnt get her name) was kind and very helpful as well. she walked me through my options and helped me pick glasses that I’d like. It was a wonderful experience. 10/10.

Dr. Chen is the best eye provider! She takes her time and provides good patient education. I brought my children to her also! She was so patient with them. I highly recommend her!

Dr..Bhakti is really wonderful. He listens. Such a difficult feature to find these days. The staff is all pleasant and helpful. Highly recommend!

Stay clear of this place! Customer service is non existence. I purchased glasses earlier this year and having issues with the prescription in the glasses. I have reached out to them several times, left vm and still no return call. I assume that they are so big now that they can't service their clients in a timely manner. Hopefully, this review will help you in choosing an eye care facility that values their clients. See other views as well. Same issues!

I have been to the Braselton location two times, and the doctor cannot get my contact lens prescription, correct. I have never had this problem with my previous eye doctor and I will never go back to this practice again.