Reviews

Oh, I was extremely happy with the service. I received the care and the consideration that the team provided me with nothing short of amazing. Thank you for matching me with the perfect pair of new glasses. Keep up the great work

I can not speak more highly of Dr. Christina Weeks. After my detached retina left me with double vision & distortion in my right eye, she worked tirelessly to fit me for prism glasses so I would be able to function, which now I am. She was patient, kind & so comforting. She took her time with me in each appointment, which is a rarity these days. My eye condition is very difficult & I will forever be grateful that my surgeon recommended me to her. I must put in a word for her extremely kind & attentive assistant, as well! Couldn’t recommend her more!

I wish I could give 0 stars. Very disappointed with the timeliness and professionalism and care of this specialist and her practice. I had a 3:15 appointment for my son as I am a public school teacher and he is also in school. At 5:00 when we were still waiting to be seen the staff seemed to be annoyed at my presence and others who where waiting as they where prepping to close the office. At this time I discovered that another family who was waiting with me had been given the same appointment time. Another family that was scheduled just 10 minutes BEFORE us and still waiting said this was the second time they had been seen HOURS after the scheduled appointment time. When I was finally seen at 5:40. I was offered no apology. I brought the situation up to Dr. Weeks who replied that this is a normal outcome when their are "late evening appointments". She seemed very cold and unapologetic. She suggested that I make earlier appointments to avoid this happening as other appointment can run over. I suggested she have her scheduling team make few appointments in a day to alleviate the issue. I mentioned to her that my sons eye check was developmentally inappropriate ( he was a fresh 4 being asked to identify letters and a means of determining vision) as a kindergarten teacher I know that early letter recognition for that purpose shouldn't begin until 4-5 months of kindergarten--not the beginning of pre-k. I knew from visiting before that she should have been given a "common objects test". Her response to that was that the tech was new and she expects new staff to make mistakes. To make matters worse she performed a surgery for my son's Ptosis in July and said it should be completely healed in 2 months. She volunteered this info. It was not---far from-- and even now at 5 moths post op he still has issues closing the eye. When I asked what the likely outcome would be as this surgery clearly didn't have a desired outcome and his eyes are nowhere near symmetrical she said that we can "explore options for another surgery" . So she botched a surgery and now suggests that I should pay her to fix the work and put my son through the difficult healing process again. Finally, I've been told i have a balance by this office 3 separate times during check- in and each time I'm shame walked to the billing department just to explain EVERYTIME that I had met my deductible as well as paid my surgery balance IN FULL before my sons surgery. Trust me, Weeks would not have touched my son without receiving payment first. Held up for 15 minutes or so each time for them to site billing/coding issues as the reason for the flag on my account. JUST TO FIND OUT THAT HER OFFICE ACTUALLY OWED ME OVER 400 DOLLARS! But of course I had to wait a few weeks to be mailed a check. I feel like I failed my son trusting this office. I wish Weeks did ANYTHING to make me feel like she was sorry my family experienced this level of disconnectedness form a healthcare provider---but nothing. Sadly, I'll need a new specialist I can trust.

I liked dr weeks she was very nice. The poor rating is because I brought both my young children here and they both got their eyes dilated. But when I left, the front desk lady never offered any sun protection glasses for their eyes. When we stepped outside the sun was so bright in their eyes and they kept shielding their eyes from the sun saying it was so bright. Also for the rest of the day we were out running errands. I know nothing about glasses and I didn’t know ur supposed to get shades after dilation. When my husband came home from work he told me they are supposed to give some cheap paper shades for their eyes after dilation but i had no idea. He was very angry and does not want me to take them back there anymore. I then told him that I recollect she did indeed offer another person who was leaving with paper shades but I didn’t realize what it was for. She was nice enough in the beginning when she wanted me to pay $100 copay for my two kids. But at the end of the visit I asked her one question about where i can get glasses for my daughter besides at their office. Instead she said she didn’t know and that I don’t have vision insurance only medical so nothing will be covered inside their office for glasses. She seemed annoyed and told me to go talk with the eyeglass lady on the other side of the room.

I wouldn't trust my eye care to anyone else. Dr. Rondowsky has both state of the art technology and fabulous bedside manner. I highly recommend both him and his practice.

Great doctor and nice guy!

One of the nicest guys you will ever meet.

I had an issue with my order and it didn’t come in for much over a month late. That would be fine if I didn’t have to call all the time for updates and how to proceed with the order. The staff always seemed inconvenienced and rude. No one ever apologizes, but makes a lot of excuses. I didn’t feel like I got a clear answer on the problem until I received the contacts. I probably had to call them over 10 times about my order and there was no accommodation provided for the inconvenience. I also had to go out multiple times to pick up trials in the process. I won’t be going back haha.

Just left feeling frustrated from my experience. I told the optician what I wanted and they were dismissive every step of the way by insisting on frames I don’t need and complaining about my coverage. I promptly left since they obviously don’t want business here.

Been coming for yearssss since my children were small. Good Optometrist. LOVEE the office Manager Shakirah and techincians Yvette..and Mr. Stan whom has retired. I will agree the Licensed Optician can be...out of it (i guess). Sometimes wayyyy too talkative, brush off service and slow processing order. Other than this, Walmart Vision takes great care of my family. And yes, get your RX and buy contacts online to avoid all the store nuisances