Reviews

Very thorough & explained as they went along. Excellent staff & doctors. Did have to wait about 20 minutes.

I am always very pleased with the service there. They are always very friendly, and do a terrific job. I was glad I found them. I like Dr. Lott very much. He is very up to date on all the new information. I will gladly recommend them to anyone who needs a good eye doctor.

I can’t really begin to express how thankful we were to be seen so quickly by the wonderful team at this office while on vacation. My wife developed a shingles rash near her left eye and with a prosthetic right eye , we were naturally concerned. After being referred to a local ER, and then referred to Tomoka Eye, we explained the situation to Mia, who took all our info and called us back with an opening within minutes. Once we got there, everyone was wonderful, responsive and compassionate. The doctor took time to do a thorough exam and explained everything , making sure we understand what was happening. What could have been a scary experience turned I to a great story we’ll be able to tell for years. We’re home now , but this definitely turned into a positive part of our vacation. Thank you so much!

After waiting 6 weeks for my initial appt. with Dr. Root and after arriving 1/2 hour early in the pouring rain, my appt was cancelled due to an emergency. There was no call, text or email and i showed the girl my phone. No appts were available until Jan. I would have seen any Dr but "there was nothing they could do. Very unimpressive customer service

Dr Kline cancelled my late June appointment and can not reschedule until November... that's crazy...why be a regular patient if the Dr can't see you in a timely manner??? Debbie Casperson

My absolute worst experience with an eye place, I was told my insurance has changed even though I have had the same vision insurance for the past 3 years. I called my Vision insurance provider and was told this business is in network and my total out of pocket expense would be $35 (as it has been for the past 2 years I have gotten my eye exam and glasses through eyesavers). The ladies in the front of the office were very adamant that it had changed and so did my co-pays etc. So last friday when I went in for my annual eye exam appt, I was told it would be a larger out of pocket cost. I cancelled my appointment and will be looking for a new office. I will NEVER refer anyone here due to the simple fact that this was an oversight on their part and no one apologized or even tried to make an effort to figure it out. If someone in your office does not know how to figure out co-pays/insurance ETC you should ask for help, or hire better help because they do not know what they are doing.

First time at this location and Dr Kelly was amazing. I have severe neck and back pain and it's hard to sit in one position very long. She was patient and understanding. The staff is amazing and can't wait to get my glasses in two weeks.

I am i very disappointed in the lack of service I received. I went in on January 3rd for my appointment when I asked, I was assured that I was covered, that my insurance was in a new benefit year. Now three and a half weeks later I find out then I'm not covered and I have to pay if I want my glasses that were due to be in a week and a half ago. Mind you I've called three times and stopped in there twice too see if my glasses had come in yet and one time to have them re-measure my pupil distance. When I called today I get told that they called me on January 6th but they didn't get my voicemail so couldn't leave a message. Do you think they could have told me that any of the times that I've called or stopped in in the last three and a half weeks? I always give people the benefit of the doubt and I have never posted a bad review in my life until today

ICE-TECH Advanced Lens Technologies purchased two sputtering targets from us in April 2015, but we haven't received the payment yet. In the beginning, Allen Weather by told me that they will send me the payment in a few months since they don't have money. However, they don't any my email and phone calls any more. I am very disappointed. You will be very careful if you want to do business with them since they are not honest.

Sadly, this place does NOT have it together. Both my husband and I had a good experiences with the doctors but the rest of this place is a nightmare Unfortunately, for my husband, 1st pair of glasses came in wrong. Second pair ordered, and almost 2 months waiting and nothing. No return calls when we would call to check on them. I went in twice and last time I believe I was told a lie as Maria said she called the lab and they were to be in exactly a week later. Come to find out, they were never ordered per another employee. (His name maybe CB but not sure.) He said it was a mess and it was their fault. We ended up getting a refund and going elsewhere. In the interim of waiting for the return of my husband’s 1st pair, husband’s friend went in and he also had a horrible experience. Doctors are decent but rest of the staff is awful. Update: As you can see, someone responded to our review asking for us to reach out to them. We tried but it constantly says invalid email address. Plus, they HAVE all of our contact information so if they truly wanted to correct their errors, they could have easily contacted us. This response was just to make it appear to whoever reads this as they were trying to get to the bottom of this ridiculous situation but in our opinion , they really are not.

This is my first time here for an eye exam and for contact fitting. The staff here are the best of the best. Everyone is pleasant, friendly, helpful, and patient. Dr. Gerald is amazing, very thorough which I truly appreciate. I highly recommend everyone to come to MyEyeDr.