Reviews

My reason for the horrible rating is that although the surgery center had my correct phone number and alternate contact details on record, there was an error with the primary mailing address so I never got a bill for the small coinsurance amount due. 3 YEARS LATER, I get a call from a collection company demanding payment. Of course since the collection company had multiple alternate ways to reach me from the account record the surgery center gave them including an unchanged phone number it took all of about 5 minutes to clear the account after the collection agency made one phone call. SO BEWARE of billing that never reaches you. Remember that the surgery center charges separately and apparently makes no effort other than snail mail to reach you if payment is not received.

Amazing team!!!! A wonderful GODLY experience. I wish all my medical experiences were like this. Best decision ever, I regret waited for this surgery so long but totally worth it. My vision it’s even better than when I wear glasses. The experience I have had with the staff was beyond my expectations all the way from the front desk, Dana (my patient counselor) to Dr. Dougherty and Dr. le was pleasant experience. Job well done and very professional.

I’ve had a really tough month. I’ve dealt with a lot of people who didn’t come through on what they said they were going to. This experience was NOT that, they were just the opposite. These guys didn’t drop the ball, not once. I’m so super happy with my vision, now 20/15. Hands down the best thing I did for myself so far this year and I’m so grateful for their professionalism and Dr. Dougherty’s skill and confidence. You all made this a pretty painless journey. I’m so happy with the way everything turned out. I do and I will most definitely recommend DLV to anyone who is considering lasik or any other surgery provided here. It’s simply amazing to wake up with perfect vision after 25 years. Thank you to everyone involved in the process at any step, your kindness and knowledge is appreciated.

Was able to get in right away with an eye injury. Staff was friendly and helpful. The doctor I saw was quick to find the problem and treated me accordingly. My only concern was she didn't explain what she was doing because she used medical terms I wasn't familiar with. I had to say, "Can you please explain what you just said." I know I was squeezed in but I definitely felt rushed. Having said that, my eye issue resolved quickly. I can deal with the rest because I felt I was getting excellent care.

A friend of mine about 2 weeks ago attended to this office and complained for her eyes that have rashes and complained about her eyes have vision issues. This doctor without notification did couple of procedures without getting approval from her and since the procedures her eyes got worst. She has more and more severe condition from prior attended to this office. After returning back to this office he tried to convince her do another procedures to fix the issue but I suggest her not giving any permission to them to do anything to her eyes. As I tried to discuss the issue with him because my friend not speaking English well, they refused to talk to me even when my friend approved that. Worst eye clinic. Do not sign anything with this clinic before you make sure you understand the contents of what you sign. Never attend this clinic.

Dear Dr. Rezapour, I wanted to thank you for the wonderful treatment you provided my mother for her Cataracts. We had previously consulted with UCLA’s Julia Stein Eye Institute. Because my mother suffers from tremors, we were informed that the procedure would be very difficult to perform. My mother decided she wanted to seek a second opinion and we came to you. She immediately felt comfortable with you and your staff. The breadth of your knowledge and experience put her mind at ease and both she and I agreed that with you, she would be in great hands, and we were right. You were able to answer all of our questions and we were able to arrange for her cataracts surgery right away. The surgeries went extremely smoothly and my mother (who has severe anxiety) couldn’t believe how comfortable she was through the entire process. And now, she has perfect vision. Thank you for all that you’ve done for my mother. We wouldn’t hesitate recommending you to anyone.

This office is very welcoming and comfortable. The staff is efficient, kind and caring. Dr. Katsman is absolutely fabulous! So warm and personable, she always makes me feel at ease. She takes the time to explain exactly what’s going on with my eyes and treatment options. I know I’m receiving the best care from Dr. Katsman, and I’m so happy I was referred to this office!

Called to schedule an appointment during work hours and spent good 10 minutes on the phone with the associate. After taking all my personal information including my last four of SSN they tell me the only optometrist at the location I need is on maternity leave. No apologies given for inefficient process. I hope they erased all the personal information I provided over the phone. Please update your website with doctors that are actually able to see patients and please ask new patients which location they would like to go to before taking their PII.

I went to my first appointment last year and it was great and was hoping that scheduling a year ahead would be beneficial. Unfortunately it was not so. Totally understand that the Dr is on maternity leave, I just wish the staff would of have done due diligence to reschedule appointments or let us know that the office is closed instead of receiving an automated text to confirm appointments. Wasted time at the office today that was closed.

Am Beatriz Zubieta, I was treated in a very professional way by the Dr. and the Stuff, I definitely recommend everyone, they're caring, understanding, I'm very pleased by the results of my visit, & yes give them the opportunity to take care of ur vision problem, 🙏🏻🙏🏻🙏🏻 …