Reviews

JUST THE BEST EXPERIENCE. EVER.

My whole family goes here, highly recommend!

I came to Trinity Optical with a challenging need for frames with hooked ear pieces. Other's said that they were unavailable. The gentleman at Trinity was up to the challenge. I recommend this company Walter Linehan

I went to Trinity Optical with an eyeglasses prescription to buy a pair of lenses. Scott was attentive and diligent. I ordered the new lenses. After a few days of using the new glasses, it was clear that there was something wrong with them. I went back to Trinity Optical to ask for advice. Several things came up about the possible cause of the problem. I think all of them could have been brought up during my first visit (before ordering the lenses). At one point it was clear to me that my only option was returning the lenses. After asking for the return, Scott was upset, and his attitude changed: he was no longer friendly, crossed out my file in front of me, and even made a hostile insinuation. He discounted $50 from my refund, which was not a known condition, and it’s not common practice. Trinity Optical seems to have good customer service when things go right, but the opposite when things go wrong.

I've had a great experience at Trinity Optical. Scott is very helpful with lots of personal care, and is great at dealing with difficult prescriptions. His prices are pretty high, but they're about on par with everyone else's.

Thank you for the 5-star review Joan!

Thank you for the 5-star review Jenniffer

Super smart Dr!! Dr. Tom Tsu is a darn good ophthalmologist!!

With the pandemic going, I scheduled my appointment online and I called to different places nearby me to check prices for eye exams, as I planned to do self-pay and this location had the most affordable price for me! Today I came for my appointment. Dr. Rhonda Willinger was great, I was her patient for many years. She answered all my questions and informed me about my eye progress. As I received my prescription and headed out the door to the other room to choose glasses, I asked if I can try on glasses without mask on so I can see what looks good on me and what does not. There were people browsing frames and when they left, I had my 6 feet distance to take my mask off and try on different types of frames. Excellent Customer Service here, honest feedback on what looks well and what does not. When I found the right one for me with the options I chose. After placing an order, I was happy with the service I received today! I would recommend this place to anyone that needs their eyes checked and an updated prescription. I will come back !!!

Trying to ascertain an eye doctor from my Cigna insurance is like pulling teeth and this was one of the few eye doctors I could find that didn't have a three month waiting list. This location is tucked inside a Trader Joes shopping center and is quite a small place, a bit cramped, with one optometrist and loaded with all sorts of displays and two front employees. The doctors office was a bit tight, again, loaded with equipment, but she was very nice and knew her stuff and I was in and out in a jiffy. The two ladies in the front were quick to help me with frames and lenses ordering and knew what they were doing. They added in my insurance and saved me some bucks and I was in and out in 40 minutes. Definitely a good place to stop and quicker than a long drawn out Lens Crafters experience.

Been visitng Studio Optics for a few years now and they are amazing. Very kind and responsive staff, they go the extra mile to provide you with the best service possible. They also give helpful suggestions on brands, price comparisons and the additional features and try to give us the best deal. They have a quite decent collection ! One of the best in the Natick-Framingham area. Highly recommended !!