Reviews

I ordered glasses and was told it would take 2 weeks for the glasses to be delivered. I called 2 days earlier as I was truly struggling without my glasses and asked for the status. I was promised that they would check and get back to me the following day. Well, they didn’t care to call me the following day or the next day. When I called back on the day the glasses were supposed to be ready, I was told it would take “a few more days “. Very disappointing, definitely won’t be ordering any more glasses from them

Dr. Scott Pouyat listened to my needs regarding contacts. I moved to a windier and warmer climate...I'm retired and doing a lot of ocean activities. My eyes started to bother me...I'm in Lake Zurich for the summers and I visited Dr. Scott … More

I wouldn't go anywhere else

Great experience as usual. I have been coming here for many years now and Dr. Bauer is great. He explains the situation well and i have never had any issues.

Dr. Kaplan is best in class, demonstrating a remarkable level of thoroughness in her explanations, making complex information understandable for her patients. Moreover, her proactive approach to handling insurance applications on my behalf is highly commendable. I consistently schedule appointments with her when I visit Visibly Better Eye Care.

Dr Baur did a great job with my eye exam, he was friendly and easy to speak with. The receptionist was also easy to work with.

I was prescribe a years worth of contacts that I used my insurance for and after two months they are not correct for my eyes. I went back to the office and Dr. Balda gave me two different brands of trial contacts to try to see which ones were better. After two weeks of trials I went in to exchange my unopened boxes for new contacts. The office staff was so rude and only offered me $16 for one box which I paid $65 for and I had 4 boxes to trade in. My insurance paid the Dr office for the contacts already but she said I only paid 65 for 4 boxes which is incorrect. She was not willing to budge and was so rude. I then called back and asked for Dr. Balda to call me back. After two days I called my insurance company and they told me I was entitled a restoration of my benefits. I called the Dr office again and requested a call from the doctor which I didn’t get. I called Thursday and Friday and requested a call which I never received. I then asked h just for the prescription so I could at least buy new contacts. 2.5 weeks later and I still haven’t received a call back or my prescription. I called today and the office staff answered and she claimed she didn’t know about anything and didn’t know why Dr. Balda hasn’t called back. All I want is my prescription. I filed a complaint with the attorney general’s offices on My eye Dr and Dr. Balda and the office staff. I do NOT recommend this office. They treat their patients horrible. A year ago the office staff refused to talk to my insurance company for me because of a different issue. She is the problem of that office and should not interacting with patients because she is horrible. I really liked Dr. Balda also but he has lost three patients because of the office staff and her lack of competence.

Entire staff was so friendly and kind to my 5 year old (there for Kindergarten screening). Very professional and thorough while keeping it pleasant for my child. A great experience all around, would highly recommend.

Had a great experience- Dr Amela had such a great manner- professional but still kind. I had someone assisting me from the moment I walked in - price checked my contacts to make sure I had the best price and had many selections for glasses.

Ferdinand is awesome! I’ve had to get my glasses fixed/adjusted multiple times and he is already ready to help with an awesome attitude & fixes them perfectly on the first try. Not to mention, both the male & female doctors are very easy to talk to & have kind voices, are good listeners, and will make sure you are comfortable. Only con - Phone answering isn’t always the best, but when I get ahold of them they are ready to help

Great visit today. Super refreshing to have someone tell you your eyes are healthy and there is no need to change prescriptions. Very professional office staff too.