Reviews

There was a completely irate customer in the store. He was ranting, raving, freaking out and scaring not only myself but others present in the store. This entire team was PHENOMENAL at handling this situation. They handled this customer with grace, patience, kindness, all the while making sure everyone else in the store was safe. Patty, Denise, Keytora were outstanding. Truly would come back and purchase just to support them. Wonderful sales team and wonderful people!

If I could select Zero stars then I would. That what this place is. I had my standard eye exam here in April 2023, which I was provided neutral service. I then called the store to place an order for my contact lenses on August 2, 2023. When I made the order, the staff informed me it would be a few weeks for my order to come in. After not hearing an update on said order a month an a half later, I called to check on the status. I was informed that the contact lenses were back-ordered and it would be 8-12 weeks from my original order date (oct-nov). They said they would call me back when my order was available for pickup. After another 12 weeks had passed, I called the store again asking about my order. When the employee asked for my personal information, she made several attempts to locate my account, and couldn’t find me in the system. (Which didn’t make sense since I had an eye exam in store earlier that year, made the order in August AND followed up in October). It took a longer than appropriate wait time for her to finally locate me in their system. Once she achieved that task, she stated that the order had gone dormant from the manufacturer, and there was “nothing they could do”. You can only imagine the FRUSTRATION I had for a DAILY NECESSITY item that I had already given $250 of my hard earned money to, and now 4 months later still without them in hand on top of the negligence of zero communication to me about the matter. At this point I was done and just wanted to fully cancel the order, receive my refund and take my business elsewhere. The Supervisor explained that I needed to do that with a manager who was not in store that day so I had to call back AGAIN the next day. Before that call even happened, I saw on my bank statement that someone from LensCrafters refunded me then re-charged me. By the time it was the next day, those transactions were off of my bank statement, but was not a secure feeling to know someone from your company who said they were not authorised to refund me, was still refunding and re-charging me. Finally the next day, I spoke with the manager, who said that she could put an expedited the order with the manufacturer but could not give me an actual date or even timeline of when my contact lenses would come in so I declined and asked for my refund. She then informed me that she could either send a check or that I had to come into the store to put the money back on my card that was used. At this point, LensCrafters had lost ALL my TRUST, so mailing a check to me was completely out of the question, and to have to then come back in was even more of a frustrating inconvenience when I saw that it was possible that they can just refund my account like they attempted to the day before. I am a Flight Attendant so I’m not home every night of the week. I had to wait a week later to have a day home to come into get my refund. When I finally made it into the store on December 2 (this is now 5 months after my original contact lenses order) there was a bare minimum apology for this insanely terrible customer service. Even while I was waiting 20 minutes for the manager to lookup my file, I heard the customer behind me having issues with her order. It’s clear that the training of the staff is far from up to par. This is not a place where consumers are coming to for leisure products and services, but where people should be secured in their investment in time and money for a necessity to SEE! I will never walk in this store again and hope you stop screwing with people’s eye sight when you should be a business of remedy for that.

Keytora and team are excellent they treated me with kindness, professional skills and manners. I love the Versace frames they helped me order. They have great prices. Keep up the great work guys 👍🏼 …

Dr.Kakzanov is an amazing eye doctor. He is very professional and makes sure you are comfortable with the prescription you will wear. The staff is very welcoming and sweet. The optical has a great variety of glasses Great prices & high end designers too. Recommend to everyone!

I have been coming to Dr.Kakzanov for years! He is extremely patient and always makes time to accommodate his patients. My entire family comes to him and are very happy, would highly recommend.

This office is very unusual for New York. Very polite and friendly staff. The doctor Michael Kakzanov is very attentive and professional. Large selection of glasses at very affordable prices. Very fast service. I highly recommend this office

I have been a loyal customer at Austin Optics for years now! They not only have a great selection of glasses but the staff is very friendly! They make you feel comfortable and assist you with all of your needs. Whenever I need an adjustment on my glasses or have any questions, I can count on them. I wouldn't recommend any other place for your eye exam or glasses - this place is the best, hands down. They meet all of your needs and are happy to assist in any way possible. I am more than satisfied with Austin Optics and will not go elsewhere for my business! The atmosphere is great as well and the staff is more than happy to answer any questions you may have.

I love this place not only they made my mother and father both very happy with their glasses, but the doctor who examine them is very professional and knowledgeable! Most importantly friendly. Iris is amazing person inside out, she loves what she does and fits you with the glasses that matches your face and budget :) and every frame speaks for itself and they have verify of name brand that you cannot find else where. The place is clean and conveniently located in queens forest hills, block away from the train. I love my TOM FORD sunglasses thank you Iris.

Went here to purchase a pair of glasses using my insurance. Found a pair of glasses that I liked and saw the price on the glasses written. She took them and said they were $100.00 more than what was written but,when I asked about another … More

If I could leave zero stars I would. Not only was the wait time over an hour, but this doctor was talking badly about another patient while I was in the room in Russian (super unprofessional). Also she ended up giving me the wrong prescription which gave me severe migraines for over a year. Finally I ended up seeing someone a year later and he was surprised how she can mess up my prescription so badly. Not to mention they over charged me and gave me issues but my insurance covered this eye exam fully 🤔. Do not go here. You can tell the good doctors from bad, and this one is def bad!

Literally the worst super unprofessional. Appointment was at 1030am .. 12pm im still waiting to see the eye doctor. There is no social distancing in this office, everyone is literally sitting ontop of each other. TERRIBLE. Will never come back here.