Reviews

Had an issue and the staff was rude and then I reached out to Dr Flug and he never responded. Then I reached out to an executive there, no response. The customer care is horrible and I will never go back to an office where customer service is a zero. They are too big to be concerned about their patients and will now go to go a small practice that is more patient oriented.

Great optical with a big selection of frames! The owner and his wife were very helpful and gave great advice on what lenses are best. I can’t wait for my glasses.

Great place, the selection is huge and there are many options. Great quality glasses and the prices are a steal. Would definitely go back for another pair of glasses

I was very happy with the attention and service I received here. I called to find out if I could just walk in for an appointment and when told "yes," appeared. My eyes were checked with state of the art equipment and then, without pressure, I was guided in the choosing of frames and lenses. I had two pairs made and they were ready in a week. I really appreciated this personal attention. My insurance paid for a portion of the cost. I

So I went here for some prescription safety glasses and I was offered help by Jackie and Katherine. Both ladies were extremely helpful, got me what I needed in a professional and timely manner. I highly recommend working with either of them, as they were extremely friendly and helpful.

This is truly a great optometrist office!! Walked in everyone was extremely helpful. Staff at front desk explained all my insurance benefits to me. The Doctor is very knowledgeable and does a great job of answering my questions and explaining it in a way I could understand. Then after fitted for contacts, the staff behind the counter assisted me in ordering contacts to last me the right length of time. Quick, efficient, and friendly!! Perfect place.

Just had the nastiest, most uncalled for phone experience of my life. I called on 6/19 at 2:24 pm and asked for my contact prescriptions. The doctor hadn’t finalized it so I called back again and gave my email. The woman on the phone said “I JUST SENT IT” with the nastiest attitude and when I went to confirm my email one more time, she cut me off and hung up on me. I don’t know if the employees there need more customer facing training; I did absolutely nothing to warrant the attitude. Take your business elsewhere. And I just called back to complain to a manager and she hadn’t taken down the right email, which she would have had she listened the first time.

They’re so helpful. My contact ripped and fell out of my eye right before my commute home (50 min). I stopped in, showed my prescription and they gave me a replacement to get me through the day with no charge. They were quick, helpful, and attentive!

The staff are super friendly and have great hospitality. Doctor Julia is very efficient and knowledgeable. It was my first visit and first time getting contacts. I was nervous going in however the team made me feel extremely comfortable and supported/taught me how to input my contacts. Will definitely be visiting again!

The girl in the front desk did not help me to order a glass based on prescription. She kept me waiting for a long time and then I had to get out from the pharmacy she did not even stopped me. I would say, The girl in front desk located at 100-23 queens Blvd ; does not know how to handle and balance customer service. Very poor customer service.

If I could select Zero stars then I would. That what this place is. I had my standard eye exam here in April 2023, which I was provided neutral service. I then called the store to place an order for my contact lenses on August 2, 2023. When I made the order, the staff informed me it would be a few weeks for my order to come in. After not hearing an update on said order a month an a half later, I called to check on the status. I was informed that the contact lenses were back-ordered and it would be 8-12 weeks from my original order date (oct-nov). They said they would call me back when my order was available for pickup. After another 12 weeks had passed, I called the store again asking about my order. When the employee asked for my personal information, she made several attempts to locate my account, and couldn’t find me in the system. (Which didn’t make sense since I had an eye exam in store earlier that year, made the order in August AND followed up in October). It took a longer than appropriate wait time for her to finally locate me in their system. Once she achieved that task, she stated that the order had gone dormant from the manufacturer, and there was “nothing they could do”. You can only imagine the FRUSTRATION I had for a DAILY NECESSITY item that I had already given $250 of my hard earned money to, and now 4 months later still without them in hand on top of the negligence of zero communication to me about the matter. At this point I was done and just wanted to fully cancel the order, receive my refund and take my business elsewhere. The Supervisor explained that I needed to do that with a manager who was not in store that day so I had to call back AGAIN the next day. Before that call even happened, I saw on my bank statement that someone from LensCrafters refunded me then re-charged me. By the time it was the next day, those transactions were off of my bank statement, but was not a secure feeling to know someone from your company who said they were not authorised to refund me, was still refunding and re-charging me. Finally the next day, I spoke with the manager, who said that she could put an expedited the order with the manufacturer but could not give me an actual date or even timeline of when my contact lenses would come in so I declined and asked for my refund. She then informed me that she could either send a check or that I had to come into the store to put the money back on my card that was used. At this point, LensCrafters had lost ALL my TRUST, so mailing a check to me was completely out of the question, and to have to then come back in was even more of a frustrating inconvenience when I saw that it was possible that they can just refund my account like they attempted to the day before. I am a Flight Attendant so I’m not home every night of the week. I had to wait a week later to have a day home to come into get my refund. When I finally made it into the store on December 2 (this is now 5 months after my original contact lenses order) there was a bare minimum apology for this insanely terrible customer service. Even while I was waiting 20 minutes for the manager to lookup my file, I heard the customer behind me having issues with her order. It’s clear that the training of the staff is far from up to par. This is not a place where consumers are coming to for leisure products and services, but where people should be secured in their investment in time and money for a necessity to SEE! I will never walk in this store again and hope you stop screwing with people’s eye sight when you should be a business of remedy for that.