Reviews

Had an issue and the staff was rude and then I reached out to Dr Flug and he never responded. Then I reached out to an executive there, no response. The customer care is horrible and I will never go back to an office where customer service is a zero. They are too big to be concerned about their patients and will now go to go a small practice that is more patient oriented.

Dr Flug and his staff are extremely attentive and knowledgeable. They take time to explain everything and I highly recommend the doctor and commend his staff for the excellent job they do.

Great optical with a big selection of frames! The owner and his wife were very helpful and gave great advice on what lenses are best. I can’t wait for my glasses.

Great place, the selection is huge and there are many options. Great quality glasses and the prices are a steal. Would definitely go back for another pair of glasses

I was very happy with the attention and service I received here. I called to find out if I could just walk in for an appointment and when told "yes," appeared. My eyes were checked with state of the art equipment and then, without pressure, I was guided in the choosing of frames and lenses. I had two pairs made and they were ready in a week. I really appreciated this personal attention. My insurance paid for a portion of the cost. I

So I went here for some prescription safety glasses and I was offered help by Jackie and Katherine. Both ladies were extremely helpful, got me what I needed in a professional and timely manner. I highly recommend working with either of them, as they were extremely friendly and helpful.

This is truly a great optometrist office!! Walked in everyone was extremely helpful. Staff at front desk explained all my insurance benefits to me. The Doctor is very knowledgeable and does a great job of answering my questions and explaining it in a way I could understand. Then after fitted for contacts, the staff behind the counter assisted me in ordering contacts to last me the right length of time. Quick, efficient, and friendly!! Perfect place.

Just had the nastiest, most uncalled for phone experience of my life. I called on 6/19 at 2:24 pm and asked for my contact prescriptions. The doctor hadn’t finalized it so I called back again and gave my email. The woman on the phone said “I JUST SENT IT” with the nastiest attitude and when I went to confirm my email one more time, she cut me off and hung up on me. I don’t know if the employees there need more customer facing training; I did absolutely nothing to warrant the attitude. Take your business elsewhere. And I just called back to complain to a manager and she hadn’t taken down the right email, which she would have had she listened the first time.

They’re so helpful. My contact ripped and fell out of my eye right before my commute home (50 min). I stopped in, showed my prescription and they gave me a replacement to get me through the day with no charge. They were quick, helpful, and attentive!

The staff are super friendly and have great hospitality. Doctor Julia is very efficient and knowledgeable. It was my first visit and first time getting contacts. I was nervous going in however the team made me feel extremely comfortable and supported/taught me how to input my contacts. Will definitely be visiting again!

The girl in the front desk did not help me to order a glass based on prescription. She kept me waiting for a long time and then I had to get out from the pharmacy she did not even stopped me. I would say, The girl in front desk located at 100-23 queens Blvd ; does not know how to handle and balance customer service. Very poor customer service.