Reviews

Very professional experience and great staff members. He explained everything in a way that I felt comfortable. Also gave me a great diagnosis of what was the cause of my eye redness. Haven’t had a eye exam since leaving the military so I’m glad it was a pleasant experience.

Very professional, excellent communicator and an outstanding Doctor. I was very impressed with his knowledge and perfection with superb nuance perception. He is truly a God sent.

Dr. Crowley and staff were very caring in their approach to my needs. The doctor took time to assess my condition and answer my questions. I am very satisfied. This doctor is exceptionally good.

The office and staff are real nice. Dr is up on latest in eye care. I trust him I had my eyelids lifted over 10 years ago and the still are great. I couldn’t believe how much my side vision improved after surgery. Now it’s time to remove Cataracts

The entire staff and doctor, are very nice and professional and very polite. Treated me nothing but respect. Dr. Crowley is a Christian and he’s not afraid to show it. I really respect that anyone.

No complaints. We have had good care via SW Fl. Eye Care for several years. We will miss Dr. Avril who is retiring soon.

I went in for my annual preventative care check up and I am receiving a bill because they sent it to my insurance in correctly. No one will call me back. I have talked to a man in billing that told me it was coded incorrectly and they need to do the changes in the office or the doctor needs to do the changes. Nothing has been done. I have called five times and no one calls me back, I am filing a complaint with the insurance company. I have talk to them. I am not supposed to receive a bill for this. It is covered by my insurance if it is billed correctly, apparently nobody knows they how to do their job at this place. I also ordered lenses here many times put in my sunglasses and the last time I did it she ordered the wrong color she put brown lenses in instead of gray.

SWFEC doesn't care about their customers. First after waiting three weeks for an appointment, I was told after waiting for 45 minutes to see the doctor that they wanted to dilate my eyes and then have me wait for another hour before he could see me. Thanks but no thanks. Sit in some dark room with my eyes messed up for an hour? I think not. Watch when they auto-respond with some positive response like "Thanks so much for the feedback. I have spoken to the team and we are going to get right on fixing those issues." They don't care about their patients. I would NOT recommend their services to anyone. Don't go here.

Would NEVER recommend anyone to this location. This is giving them a second chance. This past appointment was scheduled for 3:30pm. I get in and the lady at the desk was very rude. I tried to make small talk but she wasn't having it, didn't even acknowledge me. There was a man there that had been waiting for over an hour. He asked the receptionist if she knew what was going on and what the hold up was. She looked at him, told him she didn't know and that was it. Come to find out the lady was in with another doctor and patient translating. Don't you think they could have told him that instead of making him wait for over an hour?! Whenever I was waiting two office employees were heard screaming at each other from the back. Bad enough that the guy that was helping people get glasses had to go back and check on them. When i finally got into my room, the girl didn't even ask me any of the eye questions. She goes "oh you look so young, you don't have any of these issues." Who are you to tell me I do not have any eye issues? Do your job and ask me the questions needed no matter how old I am. Also made a "it's Friday" excuse. Finally get through to see the doctor and get around to picking out glasses. It was coming around to 5 o'clock and I felt like i was getting pushed out the door. Not my fault this location takes forever to see patients. Please I warn you, DO NOT go to this location.

Only one optician and multiple people waiting to order. He told us it takes approximately 15 minutes to order. Not including the time it takes for him to tell intermittent stories like his roommate with a dust allergy. I'm only picking up, not even ordering, but have to wait behind multiple orders. It's the last hour of business and no sense of efficiency or urgency. THEN was told it's not even at this office after waiting nearly an hour and was emailed it's here at Cape office. Now I have to hurry to the Fort Myers office. The front desk lady that was doing nothing the past hour could have at least checked to see if the order was there instead of putting everything on one optician. Terrible experience.

I am so disappointed with this office and will not refer anyone. From the start it took 3 months to even get my daughter an appointment. Then at her appointment we did find out she does need glasses and when we tried to get the prescription filled the internet was down. I was told that I would receive a phone call to go over details of what my insurance would cover and that was a week ago today. I have called 3 times since her appointment date with no phone call back. Absolutely ridiculous! I will most definitely be taking my business elsewhere!