Reviews

Have good experience here. Caring staff and doctor. I will recommend to every one who need vision care.

Love this place been coming here since i was in high school.

Dr. Vong is the best. I wouldn't go anywhere else, been going to him and taking my family for years, he's knowledgeable, friendly, he takes his time since he care about what he does, definitely recommend!

Year after year it’s the same game with this place. You go in, get a remedial biology lesson from eye guy, then play “good luck picking up” because the hours are short and the staff is non existent. Find a place that values your time.

So went to this place just to get reading glasses repaired one of the screws was loose and the lady tells me that she couldn’t fixed it because it was not the original screws and I told her that yes they were I have had them from new I should know They should have people that are more knowledgeable I will not coming back to this place

I came here for an exam and new pair of glasses. They are very thorough with their testing here, and Dr. Hom was super patient and took the time to walk me through all my images from the testing section before my exam with him. The techs were super friendly and helped me to feel comfortable, and also helped me pick out a pair of glasses that best suited my face! Would definitely recommend

I came for an eye exam, that went ok. The glasses available were not my style and I went elsewhere. When I got my glasses a couple months later, my left lens was (is) very blurry. Checked with the glasses mfg and they double checked the scrip for me. The lens are as ordered. I called Dr. Hom to see if this can be corrected. They said NO unless I paid for another exam. Dr. Home said it's my fault for not checking back sooner. I'm not pleased. So now they called for a new appointment as it is a new year, new insurance they can milk me for. I said NO. Then I get a follow up call... Then a mailing, all asking me back. But I've been wearing these messed up ones for a year and he didn't care then ... So I do not now. Bye.

I have been going here for years. This last year has been the worst customer service ever. Dr. Huhn is great and thorough. I ordered contact lenses and received someone else's order. I returned them only to find out they need to reorder. Two weeks later I am left with a message that I won't receive my lenses until mid January!! Very disappointed and I will find another office.

In store staff is nice and helpful. Calling in? The worst, I had to call in to follow up for my glasses and a few weeks into wearing my glasses they scratched… I called in to ask for help with buffing out lens and it is an extra fee only to replace the lens with my warranty??? First and last time being a customer with Lens Crafters. Over priced and not worth the service.

Elza, from the West Covina Lens Crafter was so patient. I had issues with my afterpay and she stayed overtime trying to help me figure this out. She was so sweet and honestly provided the best Customer Service. She needs to get a raise or a promotion. She is dedicated to her work and customers. This was by far one of the best experiences and we will definitely come back for more glasses when we are due again. Thank you, Elza.

Very nice environment. Elda helped me out with my sunglasses that were bent. got them back looking like new. Was very quick. Was in and out within 5-10 min.