Reviews

Wait time can be crazy but Dr. Martel is great. My dad's eyesight was progressively getting worse. DR. Martel explained the difference in the scans and helped us understand what was happening. Dr. Martel did what was possible to preserve the vision and helped dad through the process of becoming blind. He takes his time with every patient and doesn't rush you out the door.

The ladies in the front were friendly and made the process so easy, I’m so happy they got a new doctor as I grew up coming here and the older guy wasn’t very nice but I’m glad they’ve upgraded!

Great experience! Everyone in the office was very professional yet friendly. Dr. Partridge was top notch! I felt completely confident that his exam was excellent. If you need an eye exam &/or glasses you’ll be in good hands.

Value Vision is compared to an oasis in a desert. There were eye tests performed I had never experienced before. They are up on all the newest equipment and very efficient. The professionals performing the testing are patient beyond words and honest. Plus, they took my insurances that were able to cover all expenses. The waiting rooms are immaculate and the choice of frames is astounding if you want them. They are all nice people who work there and very accommodating. I highly recommend Value Vision in West Seneca, NY without any reservations!

Very nice staff, doctor was very thorough and kind. Also, very helpful.

The office staff is friendly and I have never had to wait very long to see doctor. The staff and the doctor answer all my questions and I never feel like I am being rushed. Fantastic place.

I was very happy with my appointment at EyeHealth NW Providence St Vincent. The staff was very kind & helpful with a quick check in process. I was given a very through eye examination. Dr. Boulter was very professional & kind. He listened to all my concerns & questions providing answers & explanation of all the test they ran. I’ve used reading glasses for years & with the test that Dr Boulter did it shows I need to now wear prescription glasses. Needless to say I definitely could see so much better with his recommendation. So I’m 100% happy with my appointment & Dr Boulter is a Wonderful ophthalmologist & the staff was very kind & courteous. I highly recommend & look forward to my annual appointment next year.

For years, I was a loyal LensCrafters customer. When two years ago, I was persuaded by a friend to try another company that was offering a B2GO free deal. My goodness! Oh, how I missed home! For two years I was forced to wear ear grips on the tips of my glasses just to keep them from falling off my face. It had become such a nuisance that I thought my vision had taken a turn for the worse. Today, I phoned the office and spoke with Gia. She listened patiently to my story as I explained that I purchase the glasses elsewhere and they were never properly fitted. Gia welcomed me to come into the store and assured me that she would do everything she could to help regardless of where they were purchased. When I arrived, Gia was with another customer but acknowledged me and immediately recalled our telephone conversation. After a few moments, realizing she would be longer with her current customer; she not only asked Rose to assist me, but provided a warm introduction with the details of my issue. Rose, equally professional and kind; sized my glasses, recognized the troubled areas, advised me of her recommendations, and proceeded to correct the problem. She double checked the fit, then cleaned them perfectly. I feel like my 2-year-old glasses are showroom new... like I'm seeing out of them for the first time! I would have paid just about anything but thank you is all they would accept. Let me tell you, it's not enough. My goodness! It is such an awesome yet sadly rare experience to have professionals in service positions who really care to make sure you are satisfied...no matter what! Rose and Gia, thank you for making me feel like I paid a million dollars and that I was the only one in the store. I AM A CRAFTY LENSER FOREVER!!!

Terrible!! Appt at 12:20, waited for 40 min for the receptionist to tell me i need to wait at least another 40-50 minutes for my pre-exam! Wow!! Terrible experience, just don’t give appointments anymore if you don’t get the concept! Ignored the bad reviews and wanted to try and see but people did have a valid point that’s for sure! Never again!!

Always a pleasant experience coming here. But today Carlos really helped me out, he made some quick phone calls, looked up some information and had me out of there in no time. He was super friendly and made my appointment early the very next day. Thank you Carlos!

Office Staff: On January 6, 2026, I had an appointment with Dr. Raffoul. He recommended that I have a follow-up examination with a doctor at Retina Vitreous Associates, and his office staff was supposed to schedule the appointment. He specifically asked one of his employees to make the appointment, but this woman who assisted me was very slow and never actually scheduled it. I then asked another woman from the same office to verify the date of my appointment at Retina Vitreous Associates. She told me that it hadn't been scheduled and that she would make the appointment. I have called to Retina Vitreous Associates, and they confirmed that no appointment was ever made. In other words, they didn't do their job. I have made my appointment, and it will be until March 19, 2026. After my appointment with Dr. Raffoul examination, I will have to wait two and a half months for my retina review. Dr. Raffoul's office staff are irresponsables.