Reviews

Insane! My Dr's office kept sending me to an eye tumor specialist instead of a brain tumor doc (since it was affecting my eye). I was scared and upset because I kept going blind on my left side and reached out to them for help on the website to get the right referral. They took it as an insult and called me to come in the next day at 12:30. I'm single and have to take off in this expensive town (was saving my leave for 6 weeks of radiation) and got there at 11:45. Apparently they lock the doors everyday at noon and this was revenge for the "complaint". They only speak Russian around me which I know enough to know they were screwing me over but I was so afraid to start over with such a time sensitive issue. Be warned and stay away. I didn't know healthcare could be this petty, immature, and flat out insane. So rude!! Rudest people ever. Zero empathy no matter what you're going through and this year has been a nightmare!

Dr. Brown is very professional but friendly and listens to the patient. She was able to book me for an appointment that was easy for me. In some instances I had questions regarding my insurance benefits and the staff was helpful.

I Have been going to this office for 5-6 years. Dr.Sequin is great, knows and remembers my vision history. Received the most amazing service when checking out by Jizele. Very patient, friendly, answered my many questions, assisted in many …

Dr. Whang's credentials and his quality of care are above and beyond!! My husband and I have had such an impressive office visit. This is why we have been telling all our friends and acquaintances about Dr. Whang who is in town!!

Everyone who works here is so friendly and helpful especially the manager. This was my first time getting glasses so it took me awhile to pick out what type of frames I wanted. They did not rush me and suggested frames I might like. When I came in to pick up my glasses again it was my first time wearing glasses and they were also bifocals and the person helping who happened to be the manager was so helpful and explained how the progressive lens worked and showed me what I should and not see clearly at what distances. I was unsure about the frames and I looked at other frames again but ended up going with the frames I ordered. There was absolutely no rush and they were honest with me as to what frames they liked when I asked for their opinion.

John is so amazing at his job. Every visit has been positive and amazing. He is so helpful and wonderful. I suggested my grandmother to him and he explained everything to her. He deserves a recognition!

During the last year, my eyesight worsened dramatically and my glasses were no longer working for me. It was quite concerning but when I went to see Dr. Yelena Fishman, she found that I had cataracts and got me set up for surgery to correct the issue. She was the best guide through the process, she was calming and informative, and made me feel extremely comfortable and confident about the surgery. Both surgeries went smoothly and delivered remarkable results. I couldn’t be happier with the care and service I received and would recommend Suburban Eye Associates / Dr. Fishman to anyone! I can see perfectly now and it feels amazing!

Dr. Kat and her staff provided exceptional eye care, including specialized treatment for my dry eyes. I had always been a chronic sufferer, but it has worsened since the pandemic. Dr. Kat's expertise in diagnosing and treating me was highly regarded with her personalized treatment plan. The staff made me comfortable and took the time to answer my (many, many) questions. Also, thanks to Yas for explaining the different lens options and helping me a pick a pair of glasses that suited my needs.

This whole process has been so stressful for me and my 10y old son. On September 26 he woke up at 1 am in so much excruciating pain. I took him to an urgent care and ER. They told me it may be pink eye but didn’t test anything and sent us home with antibiotics. It didn’t help at all. I went to an optometrist a week later and they said it’s a swollen nerve in his eye but it’s out of their scopes of competence and can’t help with treatment and he needs a pediatric neuro ophthalmologist. They referred me to Dean McGee and my son was seen on October 31st. He said, “it’s a swollen nerve but we need to find the cause.” Sent him to get so many tests on his eye and told us to come back in two weeks for a follow up with no medication to help with the pain or swelling. My son began to lose his vision! We went back November 15th and they said they wanted to run MORE tests and said he needs an MRI. He got more tests and we were there from 11 am til 3:30 pm. After waiting about 30 minutes they said they have to send us to somewhere else to get an MRI. We went to get it and they said if my child couldn’t remain still for an hour in this machine they would cancel the test. He lasted about 45 minutes with no sedation, no music, no comfort before he began crying. We left there with no results and no medication to help with pain. They asked us to come back on November 22 for a follow up and to review results. We went back on November 22 and they said they wanted to do a dye test to see which nerves work and which nerves don’t. At this point my child is tired of ending poked every week but still in so much pain and suffering. They recommended over the counter Tylenol which DID NOTHING!! Then the pediatric neuro ophthalmologist said they wanted a second opinion and referred us to a neurologist that luckily was still in the building. She looked at his eyes and said she wanted lab work done. So we had to leave and get blood drawn from him. Again left with no results and no treatment. They said they weren’t sure if they wanted to do a biopsy on his eye or give him oral anti inflammatory medicine. At this point I’m thinking can we have ANYTHING for pain. At the least. We were told to come back on November 29th. Now we’re here every week I’m missing work and he’s missing school I’m a single mother and just want my child to stop suffering. When we got to this appointment to follow up with the neurologist they said he needs to get ANOTHER ULTRASOUND. So I asked why do we keep doing this and every time I get here we’re told he needs more test, we get no results the same day, and no help with the pain or inflammation. They have all the equipment and nice staff but the waiting rooms are soooooo packed for all these tests you have to be prepared to not work at all. This has been a nightmare for my child the past couple of months. But this is an eye institute and I never imagined it would be this chaotic and them to be so unsure on what to do for so long. I just want my son to feel better that’s it. I gave it a 2 star only because of the staff being so nice but we’re not here for just that.

Stopped in this morning with little hope that my new sunglasses could be repaired just a few days before i leave for vacation and the gentleman there was so genuinely kind and generous and repaired them in less than 10 minutes for me. Incredibly grateful and appreciative there are still people out there like this!!

Thank you for this review!