Reviews

I had to take my granddaughter to fix her glasses that were broken. As soon as we walked in, we only waited a few seconds until an employee by the name of Robert offered his help. He very quickly fixed her glasses and in the end of his fantastic service I asked the question of what I owed him for fixing the glasses and he said nothing surprisingly. He also helped by giving advice on whether getting a second pair was worth the money. A very good service from Robert.

First of all I wanna state Robert should learn a little better customer service skills. Because of rudeness and such I will never return after we get my contacts/glasses figured out. Robert now for the second time was very short and eager to cut me off when I was speaking. No patience, tells me I heard wrong just to be told after finally hearing me out that what I was told was right. I wasn’t going to say anything and do a review, but this is a second time this gentleman has answered the phone. And made me feel like I was bothering him and annoying. As someone who works in Customer Service, I would never speak to any of my patients that way, I would listen them out, and then respond and speak to them. I don’t understand why it is so hard just to listen people out and then respond and a simple goodbye instead of hanging up the phone is a lot nicer and goes a long way than just hanging the phone up for the second time. I was told to call back if I had any issues with the trial contacts and I did. I asked for the doctors area he just says their busy I’ll take a message. I said okay thank you and he hung up! This has happened with him prior and at this point, I am very unsatisfied. The doctors staff is very sweet and kind I give them 5 stars ⭐️ The fill in doctor was absolutely rude and did not listen to anything I was saying as I was telling him what I was seeing on the screen was still blurry. He said it was because my eyes were dilated and I said no I’ve had my eyes dilated every time I’ve had an eye exam and I’ve been able to see, he did not want to listen to me so I went and got the trial pair of contacts that took a week to come in just for them not to be able to work because once again, as I told him, my vision was blurry. I saw the main Doctor Who was really sweet , but the contacts I was given still are not working so after a day of wearing them I decided to take them out and just go back to my old glasses because I seem like they work a lot better. I understand glasses and contacts are different, but it was a huge difference almost made me dizzy in a way. I already spent almost $90.00 or close to that for the contact fitting which I’m going to end up not getting contacts because if this is how they’re going to be in my eyes I cannot take it I’d rather stick to glasses and be able to see correctly. Once again, the doctor staff and the main doctor we’re all very nice and courteous. It just happened to be a very bad experience for me because now I’m going to have to come back for the third time.

Just went into VisionWorks - Sarasota, and Davis took great care of me. All I needed was a new screw put in my glasses for a nose pad, and he greeted me with a smile, fixed my nose pad, and made sure the other screws in my glasses were good. Great customer service!

I have no issue with the eye exam itself, but Dr. Shotwell, in my opinion was very unprofessional in bringing up politics during the exam. We did not agree and she was very brash in her opinions. (And said she felt sorry for me!) I don’t expect to encounter that when I go to see a doctor and for that reason alone I may be seeking another eye doctor. Not because she disagreed with me but because she brought up politics in the first place. Very unprofessional.

Dr. Shotwell did the most thorough eye exam I've ever had and did an amazing job explaining the results of that exam. She left no stone unturned as they say and I’m happy she didn’t. If you’re looking for a real professional who knows her stuff you’ve found her right here in Sarasota.

I've been going to Dr. Shotwell for a few years now. Before that, I was relatively new to the area and was only going to the Optical Center at the Sams Club nearby. I didn't know it, but that was a big mistake because the Optometrist at Sams was performing notoriously poor eye exams (only I didn't know better). Even Dr. Shotwell had heard of the clown. Dr. Shotwell performed more thorough testing than the big box discount eye doc. My wife suggested we go here on word of mouth, and now our kids get their eyes checked here. Luckily, no glasses for them (yet).

We recently transferred our eye care to Dr Doctor and have been very impressed. Dr Doctor was very calm and professional. Susan at the front desk is always very pleasant, knowledgeable, helpful and great to work with. Highly recommend.

Wanted to find a smaller office instead of the long wait/cattle call facilities. Very pleased with my experience. Dr Ron is very pleasant and thorough. I was in and out in 30 mts. His receptionist is also very efficient and responsive to questions. So happy I found this place.

My family and I are new to Sarasota and were in need of eye exams. I have been going to eye doctors for 20 years. Our experience from making the appointment and being greeted at our arrival was great. Accommidating and very friendly. Dr. Doctor was patient and kind with my children, the exam was thorough, and he answered all of our questions. We did not feel rushed at all. I was having difficulty with the brand of contacts I was using so Dr. Doctor recommended a new brand which has been working out great! All in all great experience, great customer service and we will definitely be going back.

Excellent, efficient care. Huge thank you to Dr Friedberg and his staff for such wonderful care. Beverly, Bridget and Cindy were professional and explained thoroughly what was going to happen in each of their areas. The receptionist Elaine was warm and friendly and made you feel welcomed. Overall experience was very positive.

I was seen very promptly. Every member of the staff was thoroughly professional and all my records were up to date. I brought up some new things that were bothering me and everything was addressed at the appointment.