Reviews

I have been going toCNY Eye Care for many years. Dr. Shiomos is excellent, and all of the staff are great. They are kind, caring, and knowledgeable, and they're always helpful and patient with me.

When I arrived as a new patient, the front receptionists were very welcoming and provided excellent customer service, especially Dr. Heffelfinger and her assistants who were professional, knowledgable, compassionate, and very helpful. It's been difficult to find an office that provides excellent treatment, and this practice has surpassed my expectations. Dr. Heffelfinger took her time performing a complete eye exam, explaining the results in depth, and delivering exceptional patient care. Overall, a fantastic experience, and I look forward to future visits!

I want to say how extremely wonderful Sabrina in the Optical department has been. My glasses broke while I was out of town and she ordered new frames over the phone and had them in by the time I got home. She fixed them and got me back seeing again. She is absolutely the best.

Very pleased with how they treat you

Made an appointment, after being stuck there for over 90 minutes, most of which was waiting on a virtual doctor, I tried to check out and they refused to let me leave for 15 minutes where I waited with card in hand. Explained this was a new policy if you refused to buy glasses that the optician had to get her manager. I could hear them conferencing about me in another room. After waiting for two women to talk about me in another room the manager then came over and asked if I was giving up my benefits. I said no, I will use them elsewhere as is my right by law. She repeatedly said I was giving up my benefits and "splitting them" as if that's a bad thing when it really means nothing at all and DOES NOT NEGATIVELY AFFECT YOU I mentioned I worked for the Board of Optometry and that's what finally made them let me leave. I had to say I need to leave and was late to other appointments five times before I was allowed to pay and leave. I felt detained and highly uncomfortable. I considered walking out and waiting for a bill in the mail as most doctors do. However when I checked in, they said my insurance fully covered (she used the word "fully") my services other than a $15 copay and $39 retinal imaging fee. Upon check out they said my insurance didn't cover the type of contacts I picked (I didn't buy contacts, just had an exam) and charged me an extra $125. This business is skirting laws. Even in the exam room, they project the screen they're working on so I saw 7 other patients' records, even one whose name they kept calling me by (Elizabeth if you're out there they showed me your detailed file by accident). They also discussed a woman's cataracts in the lobby loudly. Patients - you have the right to your prescription, "splitting" your benefits means nothing, you DO NOT have to use your benefits at the same place OR same day, and you have the right for an upfront estimate. If they tell you otherwise, contact the Florida Board of Optometry and/or Opticianry or consumer affairs and report them. Side note Jashon was apologetic for the ridiculous wait and Rosie repeatedly apologized to me for not allowing me to pay and leave. She was clearly very uncomfortable too. My only complaint was that nothing was wiped down prior to me using it, it may have been after. ETA: I just pulled out my trials they provided and they EXPIRED IN 2021! WOW

The staff was so friendly and helpful! Jocelin helped me find a pair of glasses that fit my face perfectly and she was so kind. They also were super transparent about pricing and how everything was broken down. I felt very welcomed and I was treated with a lot of respect. I would definitely recommend working with them, they are truly the best!

Excellent facility and operations. We were attended to immediately upon arriving. Comfortable environment. Equipment is current and extensive. Staff is knowledgeable. Dr. Schachar attended to me and was very helpful, knowledgeable and informative.

Completely unprofessional!!! Saw them a week ago, told them I was on my last pair of contacts, said I would get a few trial pairs of contacts to try in a few days, didn't hear from them for a week, called them to see what was up, dr is away from the office for another 2 weeks! Told them I need contacts now! They said there is nothing they can do! The exam was a joke! He didn't check for any issues and only checked for prescription after he was asking for my old one, I assume so he wouldn't have to do any work at all.

Best customer service I’ve had in years! From the moment you step in the door, they’re kind and welcoming. They’ll help you with any registration needs and work with you and your insurance for payment. The doctor was the first optician I actually felt comfortable with. He was friendly, personable and confident. He explained exam results with ease. I felt well taken care of every step of the way! My contacts arrived at my home as promised and my glasses (using my own beloved frames) arrived at the office just days later. Not to mention, the entire facility was crisp and clean. 10/10!