Reviews

Dr. Simone is always very thorough and I'm happy with every visit to his office. All of the staff is very friendly and personable and also have a lot of knowledge as well. The only complaint I have is that appointments have to be scheduled far in advance but that is understandable when Dr. Simone is in high-demand because he is so good. It is worth the wait.

I enjoyed Tiffany! Super pleasant, great smile & her work flow was amazing to watch. This location was very clean, no waiting & very friendly!

The billing practices of this place are so scummy. Went to an appointment and was told to follow up in 2 months. 2 weeks after the follow up, I get a letter saying I have a $146 bill that they are threatening to send to collections if I don't pay. The letterhead was pixelated and didn't list the specific services the bill was related to. I call to make sure and they tell me it is real and that I had been sent two notices and emails and the collections mail was the 3rd attempt. I 100% did not receive any notices, mail or email, indicating I had any balance left to pay, nor did anyone bring it to my attention during my follow up visit. Threatening to send a $146 bill to collections immediately on a 90 day mark (which isn't even correct because If it was due the day of my treatment then why was I not charged the day of) when nobody has actually made contact with me is absolutely ridiculous. This is on top of the fact that the difference between a routine eye exam that is covered, and a "medical exam" that is not covered is a matter of whether you discuss anything with the ophthalmologist or not. I did not receive any services or treatment other a routine eye exam and a recommendation to buy a product at CVS on my own and yet it was billed to my medical insurance and not vision.

I had a really great experience at the vision center thanks to Teresa. She was very kind, patient, and professional the whole time. She explained everything clearly, gave amazing customer service, and made the visit feel comfortable and easy. Teresa went above and beyond to help, and you can tell she truly cares about customers. It was also very helpful that she speaks Spanish, because it made communication much easier for many people and families. Walmart really needs more employees like Teresa who are friendly, hardworking, and bilingual. Thank you again for the excellent service!

The entire process could not have been easier. My eye examination was conducted on on time. The optometrist took the time to explain the entire exam to me. After the exam, it was time to select frames. I was assisted by Courtney. We found two frames that perfectly fit. The process could not have been easier. Courtney was extremely knowledgeable, friendly, and patient during the process. It was a pleasurable experience. I would highly recommend America’s Best to anyone…

Clean place. Dr. Glosik was very helpful and gave great information that I never received with other Optometrist. Gentleman who helped with glasses selection very helpful. Everyone very nice. First time here will return.

Terrible staff and doctors. My husband has had glocoma for over 17 years and we moved to Kansas about 4 years ago and needed to find him a new vision doctor. At first they were okay, but then they changed his primary doctor without asking to Amy Goetz. She was ok at first, when he had to have cataract surgery and procedure to lower pressure in one eye. This past year, our medical health plan changed and they said they did not accept it and that he would have to pay for his special glaucoma testing out of pocket which was over $500 each time. He chose not to do it and just have his pressure tested at his normal yearly eye exam when our vision insurance covered. Because he chose not to have the testing done, Amy refused to refill his eye drops medication that keeps his eye pressure down. These drops are not addictive nor a narcotic. After having to call the office and getting upset with them, she finally did refill it. Then she called him to visit about the testing and informed him she had made an appointment with an eye doctor at another clinic that took low income patients. She did this without our knowledge or consent. We canceled the appointment because we are not low income, we have insurance, he just chose not to have the extra testing done because they did not take our insurance. A few weeks later he needed his second eye drop medication filled, and again she refused to fill it. This time when we called to deal with it they said he was no longer a patient there and that his records had been transfered to the other eye doctor she had made an appointment with. WHAT! Not only did they violate HIPAA because they never had his permission to do that, but come to find out, after a long phone call with our medical insurance, they actually do take it and Amy is contracted with them. I would give them zero if I could. The office help was so rude and what Amy did was unacceptable. The prescription was refilled and a few days later he got a certified letter stating he had been dismissed from her office. Really???!!! He will never go back there and I hope anyone who reads this will stay far far away!!!

I had an appointment scheduled at Complete Optometry Care for 1 pm. However, on the day of my appointment, they called and requested that I come in earlier. Despite already being occupied with a prior commitment at the vet, I made the effort to rush over and arrived at 12:15 pm as requested. Unfortunately, my frustration grew as I found myself waiting for an extended period of time. It wasn't until 2:35 pm that I was finally seen by a member of their staff. The main issue I have with this experience is the lack of consideration for my time. If the clinic knew they were double booking appointments, it would have been more appropriate for them to not suggest an even earlier arrival time. This way, I could have planned my day accordingly and avoided the unnecessary rush and delay. As a patient, I value punctuality and respect for my schedule. While I understand that unforeseen circumstances can arise in any medical practice, it is important for healthcare providers to communicate effectively and manage their appointments in a way that minimizes inconvenience for their patients. In this case, it seems that Complete Optometry Care fell short in these aspects. On a positive note, once I was finally seen, the actual examination and care provided by the optometrist were satisfactory. The staff was friendly and professional, and the optometrist took the time to address my concerns and answer my questions. However, the overall experience was marred by the significant delay and the feeling that my time was not valued. I hope that Complete Optometry Care takes this feedback constructively and makes improvements in their appointment scheduling process. Ensuring that patients' time is respected and managed effectively will not only enhance their reputation but also contribute to a more positive and satisfactory experience for everyone.

Love this place and their attention to detail. Dr. Wadley was such a professional and made me feel right at home. And his staff was uh-mazing! Five stars all day

Quite honestly the best service I've ever received from an optometrist. They're personable, friendly, thorough and they don't give you the feeling of being rushed in and out. They took their time and answered all my questions and actually took an interest in helping me pick out some really nice frames. They even laid out a good selection that they thought would look good on my face and tried to match the type of frames I liked. I can tell they like what they do. Very nice people. Very involved. All smiles and pleasantries. I'd highly recommend going here before any other place if you can.

great costumer service, all the ladies working there are very polite, they make you feel good since the minute walk in. Dr Obregón is amazing.