Reviews

Didn’t even get past the receptionist! Left a message for an appointment after my mother was referred by her primary care for cataracts. No one called back. Tried again today, spoke to a young woman , explained the situation and she asked what kind of insurance my mother had, I provided it, she put me on hold, came back and said they need the referral faxed over. Had the primary care doctor fax it over, called back spoke to an older woman, went through the whole spiel and she asked what kind of insurance my mother had. As I was saying the name of the insurance she interrupted and said we don’t take that insurance. I explained I just called and the young women I spoke to said they needed the referral. She responded with “I don’t know who you talked to, but I’m telling you we don’t need a referral because we don’t take the insurance”. Beyond rude and condescending! It’s understandable that providers don’t accept every insurance, however, you can be respectful and compassionate when you inform the patient!

For 2 weeks I’ve been trying to reach him to schedule an appointment calling every single day - it’s impossible. Nobody picks up the phone. Don’t waste your time.

The eye exam appointment is incredibly efficient with no wait time. Upon arriving on time, Jennifer promptly checked us in and took the time to explain all the options and costs upfront. Dr. Pereira patiently addressed all our questions, and the facility's advanced eye exam technologies made the visit comfortable, especially for the little one. Melissa assisted us in getting the glasses, even taking the time to educate the child about them. The online appointment system worked flawlessly. Overall, it was a fantastic visit with excellent customer service. I highly recommend them.

I want to give a big shout out and thank you to the optician Levon Avakian. My husband broke his glasses and he was able to get us in and fix the problem immediately. He was also very thoughtful and kind.

Excellent doctor and staff- always there for their patients. Great experience all around.

the owner was so nice and helpful! great price to repair the arm of my frame. I definitely recommend coming here for glasses repair!

Place very clean.Staff were very professional. Started my surgery on time. I'm already seeing better. .

I have been going here for over 20 years. My doctor retired but he was a great doctor that saved my vision. I have Macular Degeneration and get needles in both eyes. This is what saved my vision. I have sent others there and will continue tto do so because of the excellent care I had and continue to receive.

Fantastic customer service. They were very helpful and responsive in finding the right prescription for me. I highly recommend HD Vision Center.

Everyone is fantastic here!

The glasses and contact lens prescriptions are very good value products. The service sucks. They are currently running 60 minutes late for my daughter’s appointment. Unacceptable. Everyone runs behind, but we were not informed that they were running that far behind and the employees there don’t care at all. A complaint will be filed. They work like snails here.