Reviews

Very good optometrist! Took good care of us.

Dr. Hafen is all you want in an optometrist: skilled, diligent, and detail-oriented. She and her staff are always very helpful and friendly. The frame selection is great. The office is centrally located and easy to get to all modes of transit. It's always a pleasure going to In Vision for eye care.

I have been seeing Dr. Hafen for some years now and she has always been very professional and efficient her staff is very helpful and kind. Thanks for being you. helpful, kind, considerate, polite and professional.

I came to this office for my yearly eye exam, and I was pleasantly surprised with the single best optometrist experience I’ve ever had. For starters, Dr. Hafen answered every single concern I had, she educated me on my vision and ways to keep it healthy, she was incredibly thorough and delicate with her evaluation, and most importantly she was kind and treated me with the upmost respect. I was welcomed by a highly professional and genuinely friendly staff who walked me through my wants and accommodated my needs. I highly recommend this office.

This is the type of place where if I could give negative stars, I would. A few years ago they messed up my order after pushing me to get the expensive glasses because they said, I ride a motorcycle and these were safer. Then they would not fix the issue so I paid more money and they made cheaper lenses (because it was on them 50/50). Then the alternative frames I gave them, they broke. The manager or owner guy instead of apologizing, with the NASTY negative attitude condescendingly said his technician broke the frames because they are cheap. He was referring to the frames not his business, but it makes you think. Those frames were titanium and cost hundreds of dollars. What would he know? You can tell employees do not want to work there for this unethical person. It is the perfect scenario for a small claims court lawsuit. But I had enough of their Mickey Mouse cash trap and do not want to see them ever again.

I've been coming here for years and really appreciated this place, but recently I wanted a simple lens replacement because they were scratched and under warranty. The technician scratched one of the lenses while replacing it, and I had to bring it back in attempts to get it replaced no less than 3 times, one time waiting 20 minutes before being told by the staff the technician was still out on lunch while I sat there waiting assuming my lens was being fixed. On the third time was told the lens "slipped" in the machine and yet another lens was ordered. As of writing this still waiting for the lens replacement while wearing an old, scratched, emergency pair of glasses. UPDATE 7/19: Michelle at the front desk made right on this issue by offering me an additional free set of frames & lenses, so I bumped them up from 2 to 5 stars. Good customer service means a lot.

The absolute best service I’ve ever had at a “glasses store”. I can’t speak for frame prices, but if you are in need of replacing lenses for frames you already have they make they make the whole process seamless. Highly suggested for getting lenses with as ones did the new Ray Ban Stories which you can get without a prescription at any retailer for much less than any “glasses store” which will have a higher retail price to pass onto insurance.

We LOVE Laurel Optometry and we're so glad we found them. While Emma has been the absolute best, all the staff are wonderful and the doctors too. Can't do better. Thanks!

Excellent service and very friendly staff!!

Jane Hafen has a lot of work to do on her bedside manner and perhaps needs to take an anti-bias workshop so that she can improve the way she serves Black patients.During my eye exam, she kept implying that I didn't take of myself, and that I am probably diabetic (which I am not). It was so insulting. In a recent experience, I attempted to go in with a friend to help her pick out frames. I was told I could not stay in the store and needed to find a place around the corner to find a seat. I guess no more than 4 people can be on the floor at a time??? It was the way in which I was told to leave. It was so humiliating. The staff rushed my friend to find frames and she left without a purchase. I wish Jane took these complaints seriously and worked to correct them instead of making excuses. .