Reviews

As a former employee, how do I write this without throwing anybody under the bus or sounding prejudiced...? Actually, I don t care. I'll tell it like it is; reviews are not about embellishing or promoting bad service. This optometry is fairly well-stocked with known, famous brands (like Gucci, Versace, Bulgari, Chrome Hearts, etc.) and some lesser-known but higher profile brands like Gold and Wood (tip: be EXTREMELY careful with them; despite their high prices that should typically infer quality, the full wood frames breaks incredibly easy. Get ones that are rimless or made out of horn instead if you do choose one, or expect a 3-week handling time since most labs are scared of doing them. On the customer's end, look for Elsa for great English and Spanish service with customers (tip: She often over-occupies herself, so expect to make several calls or face long wait times; I won t trust leaving a message since she usually gets a lot and often loses them.), and Tiffany for Mandarin service; Gary will even do in a jiffy as long as you re specific. Dr. Hong is a great doctor that is very precise and takes good care of her patients, and very skilled and competent in what she does. Dr. Wu is OK too. I feel bad for both excellent doctors that have to wind up in a dump like this. TIPS: * CAUTION: STAY AWAY FROM THE BATHROOM! It leaks sewage gases and is EXTREMELY hazardous (OSHA has already been notified), but the landlord doesn't care, nor does the manager want to take any action except open the doors to air it out (and often only does when it gets REALLY bad). * Saturday and some Fridays are often FILLED 2-3 days in advance; don't expect a walk-in exam as they often have to either turn away people or have them wait for hours. * In a typical doctor's office, files are filed away and usually off the shelves for 72 hours max. Not here. Due to dismal organizing, expect a spectacle of 3 people trying to locate your file in 1 of 20 areas files are kept, sometimes for over 6 months; things get EVEN MORE FUN when Elsa is not in the office. She has her own method of sorting files unknown to other people in the office and prohibits people touching it. * Elsa prefers not to speak Spanish and proclaimed on multiple occasions how any foreign language sounds (especially Chinese) sounds horrible, yet works in a culturally diverse area. Racist much? * Don't expect quick service. Elsa wants things done with the precision of a Swiss watch; even insignificant aspects, and automatically thinks of all her employees as incompetent even after minor slip-ups that only necessitate practice and proper training, and insists on doing 80% of office tasks by herself and often procrastinates or runs out of time. In fact, expect it to be a mess counting 2-3 months from Apr 29, 2013, when I resigned. I m not saying I m perfect, but most of the tasks were delegated to me and so far she hasn't trusted anybody else to my tasks before I left, so productivity and turnaround time should be interesting. Although Elsa is the most competent person there and goes above and beyond for CUSTOMERS, she s a wolf in sheep's clothing. Her status as Office Manager was only granted due to favoritism from sales and loyal customer following, NOT from leadership abilities; a 5 year-old can herd cats better. She is beyond-words horrible to employees and sometimes even to family, extremely micromanaging and egotistical, and again, almost purposely overextends herself since teamwork is a lost language to her and everybody is automatically incompetent unless EXTENSIVELY proven otherwise... ...To put it in an restaurant's perspective, it's like being a waiter to only usher and provide glasses of water, and won't be approved to take orders for 2 months, then another 2 months of being heavily scrutinized until Elsa determines that you're competent enough to carry out plates. But if either you or even the kitchen has ONE tiny error, you can only usher patrons, nothing more.

Elsa is an awesome manager. She is great in helping you to best looking glasses at a very competitive price.

Great staff? All very nice and thorough

The optometrist, Dr. Yun, was 30 minutes late to our appointment, and showed up wearing 5 inch wedges. Call me crazy, but I prefer my doctors to be a bit more professional than that. Super patient receptionist, decent selection of frames, but will not be returning. PS Parking in this lot is always a nightmare. Update: Went with the BF to his optometrist, New Vue in Rosemead. Same frames I bought, more than 10% cheaper ($40 cheaper). Deduct 1 star.

Nice optometrist and receptionist. They take care of your needs. Nice and clean.

Very friendly and helpful staff at the reception desk!

Alice Vuong went above and beyond to provide exceptional service. She was incredibly helpful and knowledgeable. She helped me in making an appointment for an eye exam and explained my insurance plans in detail so that I had a clear understanding of what was covered. Alice also followed up with me when my glasses were ready for pickup. Overall, I had a fantastic experience at Golden Vision Rowland Height. Thanks Alice!

Would not take medical for my kid, while other branch was ok with our medical and set up an appointment. They were pushing only for ortho-k treatment and said everything will be out of pocket which turned out to be false

Alice was amazing! Was able to get me scheduled for an appointment, verified my ins, and in for an exam for my contacts. The office was very clean and has modern equipment which was a plus for me. Very wide selection of glasses including high end brands like, Gucci, and Chrome Hearts. Definitely making this my new optometrist.

Highly recommend this place, everyone is friendly and their service is reliable and efficient. They will help you accommodate your appointment for the best time possible and the speed in which you receive your glasses is better than other places I’ve been to. I’m glad that I gave them a chance and I thank them for they wonderful service, They offer a great service for the community