Reviews

I never thought I’d take the time to review an optometrist office but given my experience I want it to serve as a public service announcement. This is by far the worst experience ever - let’s start off with my prescription being wrong and … More

Had a great experience with this optometrist. They explained everything clearly and were super friendly. The doctor spent plenty of time with us and answered question's. When it came time to deciding frames the lady named kim was extremely … More

Dr Samuels is a great doctor and his staff is kind and friendly. If I needed retina surgery again, I wouldn't hesitate to select Acuity Eye Group. First time eye surgery can be very daunting, but they made me feel very comfortable and the procedure was painless and quick. Dr Samuels is a very well trained and nationally renowned retina specialist.

I took mom to her 1st visit here. Her appointment was only scheduled out 2 weeks. This was a nice surprise. I seen several Patience waiting. I assumed it was going to take a long time. With all the testing they did we were in and out in fifty five minutes. I have never had a doctor apologize for giving bad news. The doctor had to give some disturbing news. However he did it in a way that was extremely professional and polite. I would recommend to family and friends.

The only uncomfortable was bending over to rest my chim. The Doctor took note immediately adjusted everything for my comfort. Quick, alleviated my terror of cataract surgery. I can't wait to see again!

I visited Murrieta Creek Optometry about three months ago to have Dr. Cruz examine my eyes for new glasses. She made some changes to my prescription that was only about one year old (but was never "right") from another optometry office. Since I received my new glass, I have found them to be terrific and I no longer feel exasperated due to poor vision. Thank You! The doctor and the entire office staff have been great to work with from the very first call with Carmen (super friendly). Since then I have had Marina, Carlos and other staff help with ordering new sun glasses and adjusting the fit. Everyone seems to enjoy their place of work happy and are happy to help in any way possible. Great job you all! Sadly, we don't see this much in today's world. I will certainly refer your office to others.

Your business does not provide a high level of customer care as you claim. You've just lost six patients that frequented this location for 10 years. Here's why: 1. Answering my call, not to greet me, but to laugh and finish up their office conversation first. 2. Not wiping down equipment before next patient uses it. 3. Assuming that people of the same race came together. 4. Inconsistent experience: a. Received a second poorly written custom text regarding frames pick up from your business alert number. b. Fraudulent fee - Attempted to charge a fitting fee when not fitted for contacts. c. Conveying false information regarding the effects of insurance to frames arrival expectancy. Your staff needs to conduct themselves professionally, strictly follow clear and concise work flows to produce consistent positive experiences. If I need to tell you, then I can not recommend you.

11 year customer gone, why: 1) Customer text message and email system messages me more than the extended car warranty people. 2) Told 6 weeks until my frames ready (understood due to shortages) but when they were done 7 days into the 6 weeks and no notification.... Come on, you beat your customers to come in but once money is spent we don't get follow up. (I called in the 6 week mark *today*) I was placed on hold for such a long time and then they were surprised, 'you actually waited on hold this entire time'. Let's follow up with the, 'you need to schedule an appointment for training on how to wear and use your glasses...... Timed it, 1:47 seconds. Don't waste your time, money or at very least don't give them your email or a number they can text, it's only for their marketing, not assisting their services.

I LOVED this office. The staff was always friendly and welcoming. Scheduling and checking in for appointments was always easy and smooth. Getting the cross linking procedure was something I've needed, but put it off because I was scared and nervous. They made sure I was comfortable and answered any questions I had. Gave me a ton of information and made sure the process was easy for me. I definitely recommend this office.

Dr Burn’s office is always a pleasure to visit. Every time I go there I am greeted with a smile. They make you feel very special. There has never been a long wait which is always appreciated. They always feel your time is just as important. Dr Burns is so professional and just a pleasure to be around. He will explain every procedure to you and what needs to be done. It is so nice to have a Doctors office that you love going to.

I was super nervous to get lasik, but the staff at nvision was great from the very beginning and calmed my nerves about the whole process. The entire thing was extremely easy, quick, and efficient and the surgeon was very informative during the whole surgery so there were no unexpected surprises which was great. If you’re on the fence, just do it, it was great and now I can see perfect