Reviews

Dr Patel was very efficient, friendly and thorough with my exam! SERENA did an outstanding job helping me decide on frames and lens types. She was friendly, informative, and an absolute pleasure to work with! I think every business could use an employee like Serena… one that that cares, is compassionate and truly there to give her best for customers! The entire encounter , from the first “hello”, to picking up my glasses, was a GOLD STANDARD of care for service! This will be my MY chosen place for glasses and eyewear from now on, I RECOMMEND THE SAME FOR YOU! Big love and many thanks Serena, Dr Patel and all other staff! Bravo 👏

Absolutely terrible!. The front staff are professional and courteous. Dr. Bonnnazio however is the worst human being ever. I have literally told my entire family and friends to stop going to this office. My contacts and glasses broke. She refused to even speak to me or acknowledge me despite my calling and emailing the office. My prescription lapsed and the earliest appointment they had was 3 months away. I asked for a pair of contacts and even offered to pay for them to get me by until the appointment. She refused to speak to me directly, but informed her staff to let me know under no circumstances could she do that. It's apparently more dangerous to send me away with the ability to not see than to give a pair of contacts to hold me over until I can have the appointment. I called, email and even presented myself in person and the coward that she is couldn't even see me in person. What a disgrace!

I don't know the name of the frontdesk person. She was extremely kind and helpful. Dr. Lance McNaughton took all the necessary time to make sure I would make the best decision regarding getting or not new glasses. He is very professional.

Dr. Brown is efficient, knowledgable, and truly cares for her patients. I have been with her for at least 3 years now and I do not plan on leaving. I'm happy every time I go!

This was my first time at Lash Lounge and I left kind of blown away. Allie was excellent for my brow lamination. It was my first time doing this and she took the time to answer my questions and thoroughly explain the process to me before beginning and never made me feel rushed or pressured in any way during the procedure. She did an outstanding job with my eyebrows, taking her time and working with meticulous detail. She was a magician of sorts — somehow making my over-plucked 90s brows look uniform and 2-3x thicker than when I arrived! I've gotten so many compliments on them since I had this done. Highly recommend her services and will be back.

I highly recommend Fox Optical for frames and lenses. They take the time to listen to what you want, to get your prescription right, to help you find frames you feel really good in (no matter how long it takes or how many pairs you want to try on) -- and they will tell you honestly if they think you've chosen frames that don't suit you. -- I appreciate that I can come in and have them tightened at no cost. Once I twisted my best pair, and somehow they made it right and didn't even charge me. -- If you give them a budget on new frames, they'll try hard to find you ones you can afford. You will never get a "hard sell" for high-end frames or add-ons you don't want. -- They always treat you like they're glad to see you. -- And I love how relaxing and welcoming their store is. My schedule is complicated so I never make an appointment. I know I'll probably have to wait, but I purposely go when I'm having a rough day because being helped by any of them, and even spending time in their waiting room, is such a treat.

Had an appointment for my twins at 3:30p, they both had broken glasses and needed an exam. Left the house with a five-minute cushion for traveling, but we hit unexpected heavy traffic on 495. When it became clear that we would be a few minutes late we called to inform them as such. Was coldly told that if we didn't arrive with 10 minutes of the appointment time, we would need to reschedule the appointment, fair enough policy, but the tone in which it was relayed was almost confrontational. We get there just before 3:38p, I pull to the curb in front of the store and let my wife and kids out of the car while I park. My wife and kids are in the store at 3:38p, they stand and wait to be greeted. There is one associate helping another customer, another comes from out back and ignores my wife and kids, another associate came out and did the same until after 3:40, at which point she greeted my wife and kids. My wife stated that she was there for their appointment, and the associate walked over to the computer to check the time and re-informed my wife of the strict policy regarding being ten minutes late. She said she would talk to the doctor, who came out front to deliver the same message. What a strange way to handle this situation. Aggressively enforcing a late policy that your own associates caused by not promptly greeting your clients, it seems to indicate that they have more interest in enforcing a policy than earning our current and future business. So they won't get it our business, and I will now actively go out my way to share how poor our experience was here with anyone that will listen. What a huge waste of our time, and what a bizarre, power trip of way to behave in a customer facing position. Enjoy your inch of power and lack of business! Merry Christmas! Update: Sweet non-apology, way to take responsibility for your team's actions. We arrived within the 10 minute window that is your policy. Your staff chose to ignore my wife until we were out of it, barely. Was that not clear? How about the part where your staff was borderline confrontational when informing us of your 'strict policy' when we called before the appointment time as a courtesy to your team when traffic held us up? I'm super excited to share this needlessly inconvenient experience and your careless response. Also to be clear, I didn't feel the need to cancel my appointment, I chose not to reschedule them with a company that clearly does not care about their customers as much as they care about enforcing their strict policy. F-, be better.

Always a clean and Profesional environment. Staff is so welcoming and friendly, always doing everything they can to make us happy. My kids always feel at ease coming to their eye appointments. We are always seen at the time of our appointment no long waits. When my son's glasses have broke they are so quick and accommodating to fix them. Not only would I recommend this place to family and friends but I already have.

I always feel like I am in good hands with Dr Utley. He is always professional and carefully explains what the status is for my vision. This is so important and reassuring for me.

I went there for an eye exam, new glasses since im having trouble seeing, took my old glasses in, was told i had totally wrong rx, just needed readers, then they bill my mesical insurance not my eye insurance because i checked box that occationally i experience dry eye, when i call to clarify the bill i recieved, they never called me back, then whwn i asked questions, they argue with me and say well we cant pick and choose what insurance we bill, u came in for a medical condition, when i say no i did t i came in for galsses she hung up on me, i called back and same story welk call u back when i ask when they will call me back she states when were not busy and hung up again. I have never seen such unprofessionism!!!!

Great staff and high quality in service . Huge Frame selection . I am extremely happy with my MK :).