Reviews

We had our first visit today, 7-14, and this is a different experience when it comes to vision care. The front receptionist was very nice and understanding. The eye technician was very thorough and thoughtful. Our doctor was Dr. Young and she was amazing to work with and just easy to understand. The optometrist was a great fit to work with as well. We have tried all the name brand store fronts , I like the personalized touch from these folks.

SLOW. Not the best customer service. I order contacts online and go in to pick them up. It takes on average 10-45 minutes just to pick them up. It literally takes under 2 minutes for them to grab them for me. Today It was obvious the one person was overwhelmed and was helping other people. BUT no acknowledgment. Or any greetings. I waited 45 minutes until she acknowledged me and then helped me. Sometimes they will acknowledge you then help you quickly knowing that it would be quick... Not today. I'm pretty sure I'll stop using this optical. Not worth it. 1-800- contacts it is. My time is more important that the $20 I'd save.

Dr. Kang was Extremely thorough and highly knowledgable throughout the exam!

The best experience in all of my years of coming to LensCrafters! My intake was great! Cynthia was phenomenal as always! The optometrist was funny and fascinating! The young lady that processed me while choosing my glasses was amazing!

I finally decided to get Clear Lens Exchange and I honestly wish I had done it sooner. Dr. Yaldo and the team were fantastic. The procedure was fast, painless and I was seeing 20/20 by the next day. The staff was professional, and my vision is sharper than it has been in 12 years… Life changing.

Dr. Chan was amazing so kind and explained my eyes to me !! The staff was super friendly I 💯 recommend this group Thankyou guys for taking care of everything I needed !! Sandy Rogers …

I am so glad I changed my Optometrist to Dr. Whitley. He listened to all the things I needed to say and allowed me to "compare notes" with him! I was able to say everything I needed to say without feeling that I stepped over the line! He actually spent over 2 hrs. with me just to make sure that I am well taken care of! Then there are these wonderful women at the front office. They were very nice to welcome me as soon as I stepped in. Lastly, the lady who fitted me with a new pair was also excellent! She was able to help me decide which pair is best for me. All of them had a very big smile and a very nice attitude! I felt very welcomed!

My first time here. Staff was very pleasant and attentive. I will return.

New patient here. I've had challenges in the past to have contact lenses prescribed for me that fit correctly. Dr. Thai did a spectacular job fitting my new multi-focal lenses the first try and I could not be happier. I hope she will be my and my family's eye doctor for many years to come.

I was referred to come to Pittsburgh Eye Institue from our PCP. I made an appt for 10:30AM. I showed up approx. 10 minutes past 10:30. Jessica told me that my appointment was scheduled for 10:15.. I personally called and scheduled my appointment, it was for 10:30AM. She told me that I would have to reschedule because I missed my 15-minute window. I can understand if someone accidentally scheduled us for 10:15 in their system but told me 10:30 over the phone, accidents happen. I tried explaining to Jessica that I promise my appt was scheduled for 10:30. Jessica got extremely snippy with me and demanded that I show proof. The moment she said it, she realized how out of line she was. I understand some customers that come in may be rude or make up appointments, but I was nothing short of kind while dealing with her. There was clearly a mix up on times and a lack of communication. Regardless, how Jessica handled the situation was nothing short of rude and unprofessional. If she behaved that way with a customer that was calm and collected. I'd hate to see how she acts toward an actual difficult customer.