Reviews

Was recommended to Spectrum for LASIK by my eye doctor. After my consultation, my folder/results were forgotten about and put aside on a desk. No one followed up with me until I reached out 6 weeks later. There was miscommunication with the original quote and it was like pulling teeth to make an appointment for a later date. Poor customer service, not friendly and seemed very annoyed to help. A true disappointment. I ended up going somewhere else for LASIK due to my experience with Spectrum.

Really great service! Bought frames that didn’t fit right and they replaced it with another pair for free! Where else am I going to get that kind of service. Thanks Davidoff Optical, you made me a fan for life🙂 …

My first time to Regina Hall today was an urgent visit, and very pleasant. It’s an old building, very cool inside. The receptionist was warm and friendly when I checked in and out. The technician, Karen, was very efficient, polite and seemed very knowledgeable at her job. And the doctor was great, reassuring that I had no major issues, told me how to treat my symptoms and had me schedule a full eye exam which was available 2 months later, and 2 months earlier than another location could get me in.

Dr Spencer is extremely knowledgeable and professional, as well as being a compassionate, caring human being. Hard to find all of those qualities in a doctor these days. He has been taking excellent care of my eyes and preserving my precious eyesight for 35+ years. I have severe dry eye due to Sjögren’s disease and recently diagnosed with glaucoma. He always gives me much needed information and treatment options. I trust his guidance 100% and I highly recommend him. Not only does he have stellar skills as an eye care physician, he is surrounded by excellent office staff. He, and all of them, make you feel seen, heard and very fortunate to be in their expert care.

Highly recommend! Very nice people that treat us very kindly. Been using Dr Lee for over thirty years and now his son. Same kindness extended.

I can not begin to tell you all how great this place is, they went to infinity and beyond with my care. I went in for a routine eye exam with Dr. Suivski, who has a great sense of humor by the way, and found out that I have a genetic eye … More

Required to sign a contract agreeing to come back a week later for a contact fit check and pay a healthy fee if not adhered to. I get what he is trying to accomplish but that should have been explained prior to scheduling an appt. Ended up wasting time.

Super friendly staff, accommodating and supportive. The three ladies I met were amazing, positive attitudes and positive vibes. Eye exam was quick but thorough, everyone was very respectful and helpful

Didn’t even get past the receptionist! Left a message for an appointment after my mother was referred by her primary care for cataracts. No one called back. Tried again today, spoke to a young woman , explained the situation and she asked what kind of insurance my mother had, I provided it, she put me on hold, came back and said they need the referral faxed over. Had the primary care doctor fax it over, called back spoke to an older woman, went through the whole spiel and she asked what kind of insurance my mother had. As I was saying the name of the insurance she interrupted and said we don’t take that insurance. I explained I just called and the young women I spoke to said they needed the referral. She responded with “I don’t know who you talked to, but I’m telling you we don’t need a referral because we don’t take the insurance”. Beyond rude and condescending! It’s understandable that providers don’t accept every insurance, however, you can be respectful and compassionate when you inform the patient!

For 2 weeks I’ve been trying to reach him to schedule an appointment calling every single day - it’s impossible. Nobody picks up the phone. Don’t waste your time.

The eye exam appointment is incredibly efficient with no wait time. Upon arriving on time, Jennifer promptly checked us in and took the time to explain all the options and costs upfront. Dr. Pereira patiently addressed all our questions, and the facility's advanced eye exam technologies made the visit comfortable, especially for the little one. Melissa assisted us in getting the glasses, even taking the time to educate the child about them. The online appointment system worked flawlessly. Overall, it was a fantastic visit with excellent customer service. I highly recommend them.