Reviews

I am here now waiting on doctor. Girl in front was so rude and not helpful. I’m not sure if she’s having a bad day or what’s going on. She sets the tone of the whole visit, now I’m irritated and ready to go. Which is making my appointment seem long. I have no idea why people have receptionist jobs and can’t be nice and welcoming to their patients, customers. That’s the whole point of your job. This is my first time coming to the eye doctor, I have been paying for insurance for 4 years and never used it. Needless to say I hope I don’t have to come back here. Someone needs to have a serious talk with her. Update: I seen the DR and he was so nice, he explained everything to me thoroughly. I had mentioned how the girl seemed she was having a bad day and he said she was having some issues with just getting over a stomach bug. I am so happy I brought it up to him and he apologized. I hate that she had a stomach bug, but I am happy that there was an excuse. SO I am changing this review to 5 stars. She even called me to apologize!!! WOW, I am blown away. Great Doctor, great service one of kind.

Never in my life have I experienced such unprofessional, disrespectful and rude people. I called to see if my child’s glasses were ready for pick up (over 3 weeks later) and they originally put me on hold for 1 hour and 6 minutes then hung up. I called 3 more times and was place on hold immediately. For 10 or more minutes. After the 4 call they immediately hung up on me. Then I called from my husband phone where they answered to say they were busy and hung up again. I called back multiple times after that and they kept answering and hanging up. Honestly this is just ridiculous. I’ll never EVER spend money with them again.

Read the review before I go there without an appointment. It is a small shop and has 4 staff running there. They are pretty busy and the space becomes crowded once you have 3-4 clients at the same time. I paid $30 for DMV test and added another $30 for a vision test. Finished everything in half an hour which the first 20 mins I was waiting for other people in front of me. Nothing to complain compared with the one I did before at Costco center. I have to book an appointment after I wasted my first visit since too many people there and paid $70 just for a vision test.

I had an outstanding experience starting with the scheduler and friendly receptionist followed by very efficient support staff to Dr. Chang. Dr. Chang listened to me, interacted, reviewed test results, and then summarized in detail a plan of action for me to follow. I’ve been to a number of eyecare facilities and give the staff here a five-star rating. Thanks to all.

Cheap and super fast to pick up my new frames! Probably best lenses I've had and I've been to many many places that cost a bunch.

I would agree with others' comments about over scheduling. This office is very busy and definitely has a rushed vibe. Techs are also a bit rude. If you don't want to sit in a waiting room and waste a bunch of time, I'd go somewhere else.

Good. Service

ECA off Lorna Road in Hoover is a terrific eye care service provider. I am always impressed by the quality of their exams and their integrity. They never try to sell me products that I do not need. I recommend them with confidence.

Valerie was SO VERY HELPFUL and kind as well as thorough. I had a good experience while I was there. I will definitely return for all my future glasses needs!

I regret coming here. I came in, they told me how much it would cost for my surgery. I paid partially I used care credit for the rest. The employee said that's all you going to pay. On the day of the surgery ended up paying another $1000.00 and I wasn't aware. I did pay it. Two weeks later I get a refund of $1,000 because i over paid and now they are sending me to collections because I owe them $1,000. What the hell.

I chose Wang Vision over other facilities because they have a relocation of being the best and I’d have to say that I completely agree! I’m 48 and just got lasik surgery on both eyes. They were able to correct to my distance vision without having to lose my close up vision so now I don’t need glasses or contacts at all! No distance or reading glasses. Dr. Guduru performed my procedure and Cameron was my coordinator and both have been wonderful! The site staff are always very friendly and helpful. The facility is beautiful, clean and comfortable and even have drinks and snacks for you while you wait (although I’ve never waited more than 5 minutes for my appointments). They are adamant about you keeping your FU appoints and reaching out to them with questions or concerns. I just completed my final follow up appointment and my eyes have healed beautifully and zero complications. I appreciate this practice and have changed to make them my primacy optometrist/ophthalmologist. I would definitely recommend Wang Vision institute!