Reviews

My appointment was great. Everyone is always nice and curious. Dr. Ball nurse is always helpful. Dr Ball always dose a wonderful examination. He always talk as he doing his examination and that let's me know what's going on with my eyes. I really do like him.

Fantastic service. Professional and friendly employees. Dr. Jones and his nurses are a top notch team. Easy to talk to and they take their time with you.

Everybody was very nice and helpful. Dr. Jones dies a thorough exam. His assistant was helpful. The reason I gave it a four was because my appointment was at 2:30, but I did not called back until 3:15.

Absolutely wonderful doctor! I was so glad he was on my insurance again and I was able to return to him for my eye examination! Very professional and also very kind! Office staff were all very nice too!

I really enjoyed the customer service. The were very knowledgeable, answered all my questions with accuracy and intellectually. My first visit I received another pair for absolutely FREE. My glasses were ready in a whooping 24 minutes!!!! I encourage any one reading this to go to Eyemart they have affordable as well as designer frames.

Great experience at Eye Mart Express in Mobile. The 2 ladies who helped us were very professional and extremely helpful and kind. My husband is very I’ll and they and optometrist Dr. Franklin- made the experience good! Great personalized service, great prices and FAST- under an hour for 2 pairs of glasses. I highly recommend this business to anyone. It’s also situated in the beautiful, historical city of Mobile, Alabama- worth a visit by every snowbird stayin on the Gulf beaches. I will be going back in the New Year for my OWN glasses! Thank you Ladies and Dr. Franklin! Cindy Cook & Jeff Honey from Canada

Very professional, but also personable. A situation arose with another customer and Amber, the associate helping me, tried to disfuse it while still helping me. She never seemed flustered, nor did she ignore me. I was very impressed.

Always a pleasure! Dr. Hicks and his staff are friendly, professional, and considerate of your time. I have fairly severe astigmatism and Dr. Hicks always takes the time to ensure he’s giving me the right prescription. His staff is quite helpful with making sure I’m getting the best coverage with my insurance and they happily give you copies of your prescriptions. My husband loves them too, we will be patients as long as we live in Mobile!

I am thrilled with my recent prescription and glasses. Dr. T. Jefferson Hicks gave me the best prescription I have had in many years. He was fantastic and I am extremely happy I found him. I have several friends who have used him for years and they suggested I give him a try. What a treasure!! To have new glasses which transform your world is priceless!!!! I can not praise him enough. He is my new hero!! The office people are all kind, helpful and hard workers, too. They helped me select frames, explained prices, worked me in for an appointment and fit me perfectly with my new, beautiful, useful glasses. I feel very lucky as St. Patrick Day approaches because I can see!! Thank you to Dr. T. Jackson Hicks, and all the folks who work for him, because my experience has been an extremely positive one.

I wish I could give this place negative stars. I took my son here and the doctor told me how bad his eyesight was along with some more problems. He needed glasses right away. So we picked out his glasses and have been waiting over a month for them I keep calling them and they don't even care. How can you do a child like that how can you not care for his well being. I even received a call from the school today about his eyesight and his grades are suffering. I even called and asked them to please give me his prescription so I could take it somewhere else and still can't get that. I am so disappointed in this office and broken hearted over my son having to suffer through this because of careless staff members. I have decided to take him somewhere else and start the process over and pay out of pocket for his care. This place is terrible.

Dr Brown and his staff are so professional and so courteous. I couldn't imagine going to anyone else. They are very knowledgeable and make you feel very comfortable while at your visit. They are also really good at explaining what's going on in a manner you will understand. They get 👍👍 from me. 🙂 I Thank you all !! …