Reviews

The staff I encountered at HLC was absolutely amazing. Dr. Ramsey was not. I walked in expecting to come out with a yes or no on whether I was a candidate for lasik or prk but I walked out on the verge of tears with an unexpected diagnosis. The diagnosis itself wasn’t the cause for my upset as much as it was the way Dr. Ramsey presented the information to me and how he treated me during his portion of the pre-op dilation exam. While I believe he’s a very knowledgable, proficient doctor, he came off as arrogant and egotistical.

I did Lasik with Dr. Ramsey and had the best experience. The office staff, especially Christy and Lisa, were extremely patient and helpful, and Dr. Ramsey was born to help people in this way. My procedure was very quick, I experienced no pain, and I woke up the next day with 20/15 vision. This was one of the best investments I’ve ever made in myself -Alison Dennis

I have had a wonderful experience with Huntsville Laser Center. Huge shoutout to the staff who treats me like family! Lisa and Christy are very fun to be around and helpful with any questions I ever have. Dr. Ramsey completed PRK on my eyes six weeks ago and I’m literally seeing 2020 this year!! I highly recommend.

Don’t know if Dr Stevens is a great doctor or not but his staff is surely rude and uncooperative. It is impossible to get a new patient appointment without “records” and the staff is totally unwilling to assist in the records transfer. When I asked for an appointment with one of the groups general ophthalmologists in order to get a “referral’ to Dr. Steven’s I was refused that also. When I asked to speak to the office manager I was always told she wasn’t there and my messages to her were never returned. After repeatedly calling asking about the status of my records transfer or their assistance in getting them the office manager “Tammy” was suddenly there and called me back.. She told me I was rude and to go find another doctor. That turned out to be great advice and well deserving of a one star review. Otherwise I would have to give a zero star review.

Dr. Stevens is fantastic, as well as Shaina! He's caring, EXTREMELY knowledgeable and thorough in his exams, and detailed in his notes. … More

Dr. Stevens is the consummate professional! Precise, current and his use of state of the art equipment gives him the edge in delivering superb medical service.

Dr Bill Sullins is an excellent eye doctor. Very communicative and highly skilled with great depth of knowledge. His staff is attentive and efficient. A pleasure to work with.

First time here. I got here on time for my appointment scheduled for 1pm. At 1:25p I still wasn’t seen or spoken to other than when I checked in. I had to get back to work. As I walked up to the front desk to let them know I was leaving is when I noticed the “please be patient with us” sign. I felt bad but also think that the information about starting a new system and having 2 brand new employees should have been verbally passed on to patients checking in. I had no time to wait and could have rescheduled ASAP instead of sitting there for almost 30 minutes. Also all of the lights are off in the waiting room, and it’s already an uninviting atmosphere. It was really wierd. I’ll be going somewhere else that’s quicker and has better customer service.

As another reviewer mentioned, the doctor and technicians were kind and very likeable. The billing and costs were terrible. I paid a co-pay when I walked in for my appointment. I did not receive a new prescription when leaving, and upon calling back to get that sorted out I was billed again. When I went back into the office to pick it up, I was billed for a third time. Total costs, with a good health insurance plan, came out to over $130 for one routine eye exam for glasses and contacts.

I spent 15 minutes on hold yesterday (March 3, 2022) with no one getting back to me. Today, I spent another 15 minutes on hold. Just as I was about to hang up, someone finally answered and bluntly told me that my insurance would not be accepted. With customer service like this, I do not see how Dr. McCoy has stayed in business.

Wow I wish I found this place years ago! I was concerned after my recent cornea surgery, that I had been left worse off than before the surgery. It took a poor fitting and a referral to Dr. Brantley for me to receive the best care I have had with this condition since first being diagnosed in 2009. Dr. Brantley took the time to first, care for my injury the previous contact gave me and then begin the next phase of the process which was fitting and making me whole again! He was thorough and made me feel comfortable. He’s easy to speak with and made me feel a thousand times better when I left his office. I cannot say enough words of the care Dr. Brantley provides and the way he restored faith back into patient care for me. I truly do appreciate him beyond words.Thank you.