Reviews

Enjoyed my first appointment with Dr. Gagnon. He answered all of my questions and provided additional information I wouldn’t have considered asking about. His staff was also very friendly. I am looking forward to my next appointment.

Dr. Gagnon and his staff are friendly, accommodating, and have the best for their patients in mind. They are also transparent in their fees and helpful in explaining insurance benefits.

My eye checkup is always delightful. Dr. Gagnon is the best. He understands budgets and is always working with you on what you can afford. He also is realistic about contacts, and will ask you to honestly tell him how much wear you get out of a contact. He genuinely cares about his patients. He's also entertaining and funny. The staff is similarly helpful and knowledgeable. All around A+. Some specifics for those looking to know safety guidelines: During the COVID-19 pandemic, the office has enacted precautions to keep everyone safe. Patients are spaced out and required to wash their hands immediately upon entering, masks on at all times except during relevant parts of the exam, and family members are to wait outside. Any glasses customers handle are sterilized after use.

I'm feeling frustrated by the poor job you guys did with my glasses lens. Last year they did my glasses correctly, but this year you didn't put in anti-reflective lenses and still left my glasses crooked and poorly fitted. I depend on my glasses every day. That was a lack of respect. You guys did not even make a point of making sure my glasses were ok before I left there. I'm disappointed. I don't ever want to go back there again. I wasted money and time.

I've only been once and I lost all hope to see clearly in my left eye after having cataract surgery and it did not work and that was in 2019 and after the covid of course I didn't get to go back to my doctor and so I went to him in January of 2023 and he mentioned a procedure called yag laser,I had it done today and I can see! Praise God and thank you Dr. Hodge's! P. S. He didn't do the procedure he told me about it! Just the same..

Best place and friendly staff! Eyeglass selection is pretty standard.

After a lot of careful thought and consideration I have decided to go public about my experience with this eye doctor. Back in January of 2023 I made an appointment to see Dr. Jessica Duddleston to have a routine eye exam. I was a first time patient at this clinic and choose to try it out since it was not far from my house. Everything seemed fine until I went to have my new eye glass prescription made and immediately was not seeing correctly. I made a follow up appointment with Dr. Duddleston's staff the next day and discovered that they had wrote me the wrong prescription. A new prescription was written and I traveled back to have my eye glasses remade but once again the new prescription was wrong. I then reached back out to the clinic to schedule a third eye exam to determine what was wrong. I met with Dr. Duddleston personally on the third visit and explained my vision was off in the right eye but she insisted that there was nothing wrong with the prescription. It was then that I decided it was necessary to seek a second opinion to determine what was wrong. I found a nearby licensed and certified Optometrist to perform the exam and attempted to have my medical records transferred over to her office but Dr. Duddleston and her staff never complied with the transfer request even though all procedures were followed. When I went to get a second opinion it was very quickly discovered that Dr. Duddleston and her staff had under minused me by three quarters of a percent in the right eye. Dr. Duddleston was then notified that a second opinion had been obtained and the results of that examination were shared with her. However, Dr. Duddleston took no personal or professional responsibility for it despite the overwhelming evidence that proved otherwise. Furthermore, Dr. Duddleston made serveral attempts during that conversation to minimize, obfuscate and mislead me about the results of the second doctor’s opinion when it had become very clear by that point that Dr. Duddleston had engaged in medical malpractice. I attempted to contact and notify the head of Alabama Vision Center, Dr. Price Kloess on May 3, 2023 about the malpractice and professional misconduct of Dr. Jessica Duddleston and her staff through his administrative assistant, Ashley Bonds. However, miss Bonds refused to discuss the matter with me by not returning my phone call and no attempt was ever made by Dr. Price Kloess to contact me about it in spite of my request for him to do so. I am therefore warning any future patients to strongly reconsider using this clinic or Doctor. I wasted months of my time and money to get something straightened out that should of never been a problem to begin with.

Physician not very friendly, somewhat unapproachable. Did not like us questioning certain aspects of care. Tech did the refraction....physician exam less than 5 minutes. Made us feel very anxious re: decline in my husband's vision as if it required urgent treatment but wanted us to secure old records rather than have his office request them from former provider & Callahan Eye Hospital. We elected to return to former ophthalmologist for 2nd opinion & continuation of care since he was more familiar with my husbands history ( the ONLY reason we had changed was because of proximity to our home.) After seeing our former physician, it was so reassuring to find out that there had been very little change in my husbands eyesight, his vision was actually 20/30 in his good eye rather than 20/80 and the only recommendation was the addition of an OTC eye drop. Will not return nor recommend Dr.V. As far as the facility on 119, the parking lot is a maze & difficult to navigate as nothing is mark

I do not recommend it. Waited over 1 1/2 hrs and still not able to see the optometrist. Unfortunately if you schedule an appointment a certain time, it is expected we may wait 10-15 minutes but not 1 1/2 hrs. 👎🏻 …

We walked in without an appointment and Jameson was so friendly and helpful. He really knew what he was talking about, and was able to point me to the best frames for my needs. Very happy with this location and Jameson’s help.

Thank you Dr. K and Jameson for your excellent service today. I have been coming here for years and it’s always great.