Reviews

The clinic seems to always be short staffed. To get in touch with this office you cannot dial direct, but have to go through the Callahan Hospital number and they forward your call back number. *Beware, if you are unable to catch the return call you will have to follow the same process. This is not a well managed clinic.

Parking lot is a little bit small, but only 3 spaces are handicapped ♿ assigned.

I’ll definitely return for future eye care needs. These customers service was gr8. Me and my children were greeted when we arrived. Jameson, at the front desk, was very knowledgeable about various vision insurance plans, which I needed because the benefits from our current insurance had not renewed yet 😳. Not only was I able to establish a policy that I could use the same day for me and my kids, it was affordable and has good benefits. 😊 Also, the service was smooth with no long wait times. Ashley, helped to make us comfortable with our initial screening and questions and Dr. McGowan made sure each person had what they needed to see well.

Horrible customer service, I didn’t answer their confirmation phone call or call back to the voicemail that was left primarily due to my wife’s chemo treatment and didn’t think I had to. Went into store for appointment and was overbooked by somebody else because I didn’t confirm my appointment. She apparently answered the phone. My RESERVED appointment I checked boxes online for after constant marketing harassment was my confirmation. Unless I cancel I will be there as most other doctors or other offices typically use for their standard operating procedures.

Jameson, the General Manager was awesome! He was extremely patient with me even though I took forever to pick out my glasses because I was so indecisive. He answered all my questions and really made this whole experience super easy! I will definitely be back!

Dr. Epstein and her associates did such a great job taking care of me! I was able to get an appointment quickly and they even helped me find my insurance. She knows what’s she’s doing and she’s able to explain every process and procedure so well. Her treatment is leaps and bounds over retail eye care places. She was able to get me the correct prescription of my eyes after years of having ones that were too strong. I’ve never worn contacts before but her staff did a great job in teaching me and informing me about contacts. Definitely would recommend!

Dr. Epstein is knowledgeable and great at what she does. The office experience is very personal - she takes her time and listens. Can’t recommend enough.

Always thorough. Best eye care I have ever received. Year after year Dr Ami thrives to give me the clearest vision.

Excellent Doctor. Always has a very good disposition and a smile. She spends time answering your questions and concerns. Have recommended her to family and friends.

Dr. Kristen Bains is a wonderful doctor. She is very smart and caring. I'm so glad I have her caring for my eyes. I know I'm in good hands. Her office is run very efficiently and her other personnel are just as nice as she is.

Always have a great experience at Alabama Opthamalogy. Dr. Bains is always friendly and understanding. Cheerful personality and always patient with me being so timid with anything near my eyes.