Reviews

The doctor was nothing short of excellent. He took his time with and was very patient and made sure my contact lenses were accurate and correct! The doctor and his staff kept me updated throughout the entire process! The doctor really takes his time with each of his patients. I had to get a custom gas perm leans and the doctor made sure I got my lens in a great time frame, he made me feel comfortable and answered any questions that I had! Thank you for everything and I recommend him to anyone who is looking for a great eye doctor!

I walked in to turn in my prescription and I was greeted very poorly. The wait was extremely long and they were very rude and disrespectful. couldnt answer any questions that I had, basically I was more confused when I walked out than when I walked in. I decided to go somewhere else The management there needs to learn how to speak with the patient or they should change them all together. If i can give them zero stars I would.

Amazing location. Everyone was so kind and professional. I hadn't been to an eye doctor in a while and they explained everything, which put me at ease.

This staff is very unprofessional. They are rude and short tempered. I asked them several questions they had no answers for me. They wait on people out of order. The wait time is ridiculous. They acted like i was there to service them and that they were disappointed in me. Service is horrible. I dont recommend this place.

I really like my doctor, she is always very nice, explains things thoroughly and in terms I can understand. The lady that waited on me at the counter to pick out my glasses was very helpful in helping me pick out the right frames for my face. Then last but not least, my order came in within two weeks. There was only a couple minutes wait for someone to work with me to pick them up, she too was also very friendly. I was in and out literally in 5 minutes. 5 stars from me.

I was told by my in laws this place was great when they would attend a few years ago. Unfortunately, as I arrived the front desk staff were very rude. Took me about 5-10 mins to check in even though there was no line and they were laughing and talking behind the desk. I let it slide, people have off days I understand. When I was called back the nurse I had rushed all questions, procedures. Never washed his hands once we were in the exam room. Not very hygienic. Once the Dr came in , he did not wash his hands either before touching all exam tools. Again, rushed through all the questions and exams. I honestly felt I was taking a questionnaire rather than coming to check my vision and health of my eyes. Because of this I really did not trust their word and have made an appointment else where to redo this since I did not feel they had my health as their best interests. Disappointed and expected more from this experience.

I'm going to dive right in.... I pay out of pocket for my eye care and feel that the cost of an exam is really reasonable. The staff is very thorough and professional and it smells very pleasant in your offices. However, I do take umbrage with a couple of things. I paid 60 dollars for a contract lenses fitting when I don't need to be fitted for lenses, I simply ordered a years supply of the same colors I had last year. Then when I asked for my PD measurements they refused because I wasn't buying glasses. I was told that there is a liability issue because the measurements maybe different for different types of glasses. I explained that I usually order the same type of glasses and that I understood that if i ordered a different type it may not be as accurate. They still refused. Now let's be honest with one another. That fact is the measurements are a service you provide to paying customers, which I am, a years supply of lenses cost over 400 dollars plus the 60 I was charged for a fitting I didn't need (and did not question or argue about). I also fully understood that the measurements my not be perfect if I chose to get glasses that are dissimilar to the ones I already have. This boils down to corporate greed. And now because I am dissatisfied with having paid the fitting fee for a fitting i didn't need but was refused the PD measurements i asked for I'd like to be refunded the 60 dollars!

Very poor service. Doctors are always in rush during the check up. But the worse part is in the two times I visited them the nurse in both visits could follow up the doctor instructions regarding prescribing the medication. In the first time they did not send the right quantity. On the second visit, the doctor prescribed two different eyes drops and when I went to the pharmacy to pick up, was surprised that only one was sent. Tried to call them 3 times and left voice messages to no avail. Don’t recommend OSM to anyone . Very bad service!!

Dr.Berte told me to get a MRI for what's behind my left eye. Today I called to see how I was going to recieve this and they said she denied this test in my chart. I called my neurologist and to get one before coming to them. And the front desk said she never said it in my notes..I am also writing this down incase I go blind before I can get help. They are filthy also the machines aren't cleaned after every use. I watched ,we are being farmed in like cattle. $$$$

First time patient, doctor was extremely rushed. Left the room without asking me if I had any questions left regarding his diagnosis. I came out feeling as a data point in a machine trying to process as many patients as quick as possible to generate optimal cash flow.

Highly recommend Pearle Vision in Taylor. Dr.J went over everything in detail, and was very friendly. April and Nicole both helped me get checked in, out and pick glasses. Best experience I've had at the eye doctors. Thank you ladies!