Reviews

Trevor the General Store Manager is outstanding! He quickly supported our daughter in a moment of great need and I will always appreciate him going the extra mile for our family. Trevor is professional and caring - exactly the kind of person you want to help take care of your family's vision needs. Pearle Vision is lucky to have someone like him who provides such great customer service! Thank you again, Trevor!!!!!

The doctor was so kind. He walked me through everything. Explained everything he noticed, gave extra advice to help my vision in the future, and was professional the whole exam. He was amazing! The staff were also amazing making everything quick and painless!!

Trevor has been amazing to me every time i have gone to get my glasses fixed or tightened. He always has a smile on his face and gives me one as well. Thank you for the best customer service i have had. I recommend getting glasses here! Ask for Trevor!!!

Dr Stratton has been an important part of my husband's eye care over the last 4 years. Her support has been so welcomed and needed.

Would give 0 stars if possible for vision center where I had picked out my frames and had glasses made. I have used Dr. Klecker on and off over 2 decades. He’s a good optometrist. So star goes to him. The uneducated help took 5 try’s in the span of 3 months to get prescription right and eventually I had to go to a different place. Dr. Klecker’s prescription was right. They new lense center got it right first try. I liked the frames so kept them. They cracked and were still under warranty, I had to take them back to Pal Optical and the could not find a replacement frame to fit the lenses. I was there 2 times at their request to try and fit the lenses to a different frame in stock. However they were not at all like the original. They were going to order similar frames and call when they were in. 3 weeks later, nothing. They wanted me to come in once again to measure the frames and lenses. I asked why they didn’t have that already since they made them originally. The size or prescription never changed. They put me on hold to look and never came back! I’m done with their nonsense! Take away….use Dr. Klecker, take prescription elsewhere.

The optometrists here are wonderful. However, there is one receptionist who is very snarky. I called to setup appointments for my kids and I. She quickly told me I needed my ID cards so we could “get this out of the way”. I responded that we had all been there before. She cut me off saying “well we don’t keep that on file. You need your ID cards so we can get this stuff over with.” Taken aback by feeling rushed, I giggled and said “well that’s rude”. She told me “ride? I’m rude?!” I responded with “um yes” She told me “well then you can call back!” I told her that I’d be calling somewhere else. My kids and I have been going there for 5-6 years and have NEVER felt as devalued as I did in that moment. Needless to say, customer service is lacking, so we moved to a different optometrist location.

My initial visit was great! The problem was when I came to pick up my glasses. The first thing Sherry kept me waiting about thirty minutes. I also was leaving a pair of glasses to be fitted with frames. Upon check out Sherry fumbled around and could not process my card. My card did not go through. The receipt said denied. I Sherry said my card would not go trough because it was denied.I explained to Sherry that couldn't be right because the card has a zero balance. Finally she looked again and the printed on the receipt code error. I left my glasses and was told that someone would call me in the morning. No one ever called. So I called and explained the situation and the young lady told me to call during the day and speak with Linda. I The young lady asked me to in. I tried to tell her again that Sherry said that I would not have to come. The young told me," I'm trying to tell you what to do but you keep repeating yourself. I told her that I was repeating myself because she won't allow me to speak. This young lady hung up.

Dr. Patel, Dr. Findley and Dr. Ferguson, thank you for your exceptional care during my recent surgery. Your expertise and attention to detail made me feel confident and at ease throughout the entire process. Your dedication to your patients is truly remarkable. Your willingness to go above and beyond to ensure their well-being is greatly appreciated. Your kindness and empathy have made a significant impact on my recovery. I would give you 100 stars if I could. I would also recommend Commonwealth Eye Surgery to anyone.

Surgery went great! It literally only took 20 minutes. Experienced some of the best sleep afterwards! I was amazed when I woke up the following morning that I could finally see without glasses or contacts. One of the best feelings ever.