Reviews

My husband has been a patient of Dr. Stephens since he was 18 years old and is 35 years old now. We moved out of the valley to Lancaster which is about 40 to 45 minutes away, but he still drives down to only see Dr. Stephens. Being he has a rare eye condition and not many places know how to treat it. But this is definitely the place to go for any eye problem or if in need of glasse , contacts etc.

Awful. The first time I saw them they were over 30 minutes late. Yesterday, they took an hour to NOT show up. I sat there with 4 other people. One of which was an older lady who begged the office next door to call Glendale Eye. A different business that this other office has nothing to do with. The older lady was self conscious of her english so I felt bad. It had been an hour, and I was in the boat so I called. I was then informed that they would not be in until July 15th. Please let that sink in. If this was the case, why oh why did they have my appointment on the 8th? Why are there 3 other people here waiting for the very same office. I was then told that there was no record of my appointment. Well. How the heck do I have a little appointment business card that states 7/8/2020. I took time off of work. I was not informed of any schedule changes. There are plenty of eye doctors in the area to choose from. Go somewhere else! I will give a star for the person on the phone who was really professional about looking into thw situation. She offered to reschedule me. Very nice that but doesnt change or make up for the fact that this company is horribly disrespectful of the time of the patients. Also. See below for my appointment card as evidence.

Excellent service! Only Dr that has ever made my progressives so that I can see.

Extremely unhappy with Dr. Jeannette’s service. She was extremely rude to my mother when she took my grandmother to her exam. My mom was just trying to explain the situation that my grandmother can’t differentiate when asked if she can see better with her eye exam. Definitely not coming back and don’t recommend anyone to come get their exams done here. Unprofessional with my mother rude, and not kind at all towards her. At least she was nice to my grandmother. This doctor doesn’t seem to acknowledge that my mother is her caregiver and was just trying to explain the situations of my grandmother. She even kicked my mom out when she had to answer a phone call from work. 0 stars if I had the option.

YIKES!! I wish I had read these reviews before going! While the receptionist and manager were very kind, the optometrist was so very mean and rude to both myself & my 6 year old daughter. We arrive on time and waited 30 minutes to be seen. When we were finally called on we were seen into a room where the optometrist and Manager were standing there gossiping and complaining about a previous guest. When the optometrist finally came into the room she didn’t introduce herself or say sorry for the wait or anything. the first thing she went with was “did I say the name right?” …yes… “I was screaming your name, you didn’t hear me?” ….I did hear you… she starts tutting. So weird. “Oh usually when I call a name the person typically responds.” I didn’t know what to say. What a strange introduction to someone you’re trying to get business from. She then proceeds to treat my daughter like she doesn’t understand basic things and with every question my daughter asks she doesn’t give an honest reply or explanation. Pretty much with the attitude that she’s just a dumb kid. It hurt me a little. She then told me (before any exam) that she believed my daughter was “over exaggerating” her vision problems. She tries to get my daughter to agree to the idea that she just “wanted glasses to be cool”. My daughter was like “uhhhh…yeah sure.” Man, this lady is horrible and shouldn’t be around kids at the very least. My daughter did end up having astigmatism after all that and “doctor” gave her a prescription. We were made to feel inferior and unwelcome. Please don’t take your children here. :(

The guys in the optical department talk too much and have no sense of urgency.

Terrible. I had my sight checked and the doctor gave me one prescription wich was very strong. I came back for a second check up and it was stronger in one eye and lower in the other one. I still don't feel the glasses are appropriate for my needs and they put the expiration date of the guarantee a month before!!!!!! And i still had a month left of guarantee. Bad service and dishonest doctor. Im not coming back there.

Wow. They were so nice and so helpful. Mayra was wonderful and very knowledgeable. The other employees were great as well. I definitely would recommend!

DR. GOMES AKA DR. GOMEZ IS THE BEST EYE DOCTOR. HE HAS GREAT BED SIDE MANNER; YOU CAN SEE HE TRULY CARES. He has his own office in van nuys/sherman oaks Eyedeal Care Optometry, it is a great warm and welcoming place.

Amazing super fast service and professionally done, you get a bargain with the contact lens fitment exam because they give you prescription not only for the contacts but for the glasses as well, prices are very good and are what they actually advertise, no added tax no hidden fees. Straightforward! Will come back again. Doctor Saremi was super sweet, very professional and knows how to get you the right prescription for a better vision