Reviews

Dr Henderson is always wonderful! Explains everything, polite, professional, engaging. Other staff that did measurements and checking me in and out great people too!

I scheduled an appointment for 10 am. Months in advance. I have been seeing Dr Hur for 30 years and she’s great. Today I was 9 minutes late for the very FIRST time and they tell me I have to be rescheduled because I was past the 15 minute deadline. That my appmt was at 9:55. What the heck??!! You can’t change the appointment time like that! This is the first time in 30 years I’m late and all of a sudden my appointment time was changed? The front desk has always been awful. I’ve only remained here because I like Dr Hur. Going somewhere else for sure now!! And the front desk was acting like 9:55 was a normal appointment time. Who does that? NO ONE SCHEDULES an appointment at 9:55. You can’t change times like that!

Great experience during my first appointment with Dr. Rottiers for my annual eye exam. She took the time to learn my eye care history and to explain each test and the results. Both Dr. Rottiers and Jonie made me feel comfortable and were very helpful. I’ll be returning!

I recently tried Lansdale Optical because I love supporting small businesses. I had such a pleasant experience. Before and after my eye exam, all equipment were wiped down. She was thorough and patient with me throughout the examination. I … More

Great customer service you do need to Read open hours before you go great Dr. Ngo

I found Acuity and Dr. Vale through several friends of mine who had Lasik through him. Because my eyes were very bad at a -10 contact prescription, I wound up having PRK surgery instead. I was nervous about it because of my own anxiety and because PRK has a longer recovery time, but I absolutely do not regret having the surgery and doing it with Dr. Vale. He and his staff are incredibly knowledgeable, professional, and responsive. I've felt assured at every step of the process and thanks to their guidance and recovery plan, I've had a smooth healing process. If I had any questions along the way, the office was receptive and Dr. Vale himself often got on the phone to address my concerns personally. I absolutely recommend this office for anyone considering laser eye surgery.

Dr Yee is a good guy! Always available and approachable. I’ve been going for years and truly appreciate his professionalism. Costco is lucky to have him.

Went to get my glasses fixed got them done really quick great service

Best patient experience

I would like to describe my poor experience getting contacts at this TSO location. (1) The billing specialist did not check my insurance for whether my contacts fitting exam would be covered under my insurance, which it was. They were going to charge me $85 for this exam. (2) The optometrist prescribed me a brand that would receive worse insurance coverage than other brands without consulting me beforehand. My understanding is that brands are similar to each other (and boils down to personal preference), so why he would prescribe me the more expensive brand? The optometrist and his staff did not disclose to me the list of brands and their varying insurance coverages until after I requested this list. (3) The optometrist refused to order me trial contacts in advance given my prescription was not in stock. I understand that my prescription was not in stock because of how strong it was. However, I do not understand why the optometrist would refuse to order these trials in advance so I would not have to wait 1 - 2 weeks for shipping per trial. I was only asking to try on a total of 2 - 3 brands, which is reasonable. His outright refusal to provide me the same level of service that other patients receive (given he would have their more common prescriptions in stock) is unprofessional. In sum, the level of service I received was not in-line with what I would expect from a healthcare provider, who should be obligated to provide care that is in the best interest of the patient, financially or otherwise. I did not feel as if most of the staff or the doctor cared at all about me and only wanted to get me out the door as quickly as possible. The one saving grace this place had was one of the staff members who was patient enough to teach me how to put on my contacts given my inexperience, hence why I gave a 2-star and not a 1-star rating.

The experience at this office is unlike any other doctor’s office. Dr. Yannelli is thorough, kind, and so intelligent. She always has great problem-solving tips and works with you until everything is perfect. Her staff in the West Chester office is so professional and friendly. It is always a pleasure dealing them. I have been going to them for several years and today, for the first time, they were running a bit behind. I have never had a doctor’s office ever care how long they keep you waiting. Everyone in the office was so apologetic today. There honestly is not enough kind words to describe the service and professionalism that you receive in this office. You feel like you are part of their family!!