Reviews

Last year we took our 8 year old daughter to another place. They were all so rude we simply walked out. Just the way they spoke to our daughters that are 8 and 10 years old was enough. Tried another place, they were friendly enough but didn't get the prescription right and even though we got the warranty on the glasses because kids will be kids, it was a fight and a half trying to get a replacement. Because the prescription wasn't right, unfortunately she started doing bad in school because she just couldn't see anything. We took her to this eyeglass world today to get a whole new exam and hopefully new glasses. I can't say enough good things about this entire staff and the from the doctor to all the ladies, they were on the money. And got a great deal on the glasses with our insurance and their good prices, and we were in and out with glasses in hand in about two hours total. Exams and everything. If you need glasses or contacts, by all means go here. You will not be disappointed. Thanks to everyone at this store y'all are awesome 👍.

I went in last week to get my eyes checked because I had been suffering from styes/ clogged glands in both eyes after using a lash growing serum. I had hopes here because after going to another doctor in Chattanooga they had told me I might need to do a procedure to have scar tissue removed so I wanted a second opinion. The doctor here came in introduced himself asked me what was going on and I explained everything that I had been going through. I asked if my eyes were going to go back to normal and all he said was “maybe yeah”. Im disappointed with the lack of empathy as a doctor to a patient suffering and looking for answers because a previous doctor did not help me. Unfortunately neither did this DR. Doss. When checking my eyes two women walked in and never introduced themselves or said who they were they just went to the computer. Dr proceeded to speak to them and tell them what he saw in my eyes. As a previous healthcare worker myself, I believe this was unprofessional the women to not introduce themselves or be introduced and to feel out of the conversation because I did not understand some terms. He barely asked me any other questions than in the beginning of our conversation. I asked questions and he seemed to answer rushed and trying to move on. Women also seemed rushed typing in the computer what the Dr was saying. Doctor spent more time looking at prices on the phone of different medications I could be prescribed and the prices which I did not understand. Ive never seen a doctor do this. Only gave two stars because the young man who took me back to the room was very nice and he seemed like he genuinely cared about what I was going through and asked me more questions than the doctor himself. Again, disappointed in the lack of care and empathy as a doctor. I know doctors are busy but wow. Seriously expected better treatment. Its hard suffering from eye problems for over two months, on top of other health issues, plus being post partum, you have no idea what a patient is going through try to be more genuine and listen and ask more questions. Would NOT come again or recommend to any friends or family.

Very wonderful and nice folks to work with and they have a great selection of eyewear

I have had glasses for 45 years and have never had such a thorough eye exam. I have had bifocals for about 6 years and have not been able to see out of the last 3 pair of glasses. Everyone in the office was wonderful. Dr. Masciarelli listened to my concerns. She gave me suggestions and explained everything wonderfully. She even went over to Eyemart to talk to the staff about my bifocals. I actually have glasses that I can see out of!! I am so impressed and highly recommend this office!!

Ann at the front desk very tentative and friendly. Dr Harry Chan is very thorough with exam and doesn’t pressure you to get glasses from their office. They provided me with my prescription with no questions asked. I recommend friends and family.

I've been coming to this location for more than 10 years. Every visit has been the same. No nonsense easy appointment and a doctor and staff who listen to me and help me see, better. Dr. Shternfeld has been my doctor the entire time and I keep going back because she's great at what she does and treats her patients well.

Do not spend your money here, unless you want to wait 4 months for a trial pair of contacts to even get your prescription to buy more. Even gave me the wrong prescription and misdiagnosed astigmatism. I am extremely dissatisfied and will gladly pay more money to go to a place of business that actually does their job.

I had a great experience at Quad-Cities Eye Care - SouthPark for my annual eye exam. There was no wait time for my appointment. The preliminary eye tests performed by Amber W., a vision care specialist, went quickly and smoothly. My eye exam conducted by Dr. Gregory New was very thorough. As always, any questions I had regarding my eye exam were answered to my satisfaction. As a repeat customer, I highly recommend Quad-Cities Eye Care at SouthPark.

I was a new patient to the office. Had a great experience with my exam but the follow up is incredibly poor. My visit was on the 4th of October, paid for my contacts that same day. Over three weeks later and I've heard nothing. I finally called to check on the status and was told that the order was just submitted on the 21st and the expected arrival is on the 31st. Very poor communication from the office to say the least. I know they are a new office but I'll not be givng them my business going forward.