Reviews

I would discourage anyone from scheduling an appointment with Dr. Dawn Johnson located at JCPenny Optical, 1701 McFarland Blvd E. Tuscaloosa, AL. 35404! I've been waiting since December 28, 2018 for my sons contacts to arrive. I paid Dr. Dawn Johnson $115.00 for my sons eye exam, and another $223.90 for his contacts THAT DAY! As of today 03/03/19, I still have not received his contacts! Not only have I made numerous attempts to speak with Dr. Dawn Johnson directly about the status of my order, but she has not once returned my calls. And, each time I stopped by the store, I was advised by her staff member the contacts hadn't arrived and to call before stopping back by the store so I wouldn't waste a trip! The next attempt for the status of the contacts, I was advised by a lady staff member the contacts were shipped to a location I haven't lived at for years! I found this quiet confusing since my last order arrived at my current residence. I was then advised she would place another order for the contacts to ship directly to the store and that she would list this order as urgent and assured me I would receive a call ASAP. A week had passed and no update on the contacts, even though the order was supposed to be expedited! The second week rolled around and still no call! So again, I called the store and spoke with another staff member. He advised me the contacts were showing on his computer that they had arrived at the store, but... he couldn't locate them and assured me he would call me back ASAP. It's been four days now and I have still not received a call back from anyone! So again, I called the store only to get an answering machine where you can't even leave a message because it is full! At this point, I have no other choice but to take my son to another optometrist for an eye exam and hope he can get his contacts within a couple of weeks! I estimate this will cost me at the minimum $300.00 - $500.00, depending on the doctor who can see him ASAP! I do hope Dr. Dawn Johnson is happy with my money!! I have never been treated this poorly by someone who I paid for their professional service. I will never shop at JCPenny again!

I'm leaving this review for my father who asked me to post about his excellent experience at the Tuscaloosa, Target Optical store. He stopped in while passing by and was treated very well by the employee helping to fix his new glasses, that had been purchased elsewhere. Service was quick and friendly; they performed the quick repair while he waited and got him on his way. He noted that the service was quick, employees were cheerful, and the selection was great. A+, Would recommend to a friend!

I love Target Optical. I've been coming here for years. Selection of eyewear is a wide variety and affordable prices. Mr. Shane is awesome and very helpful and throughly explains your eye exam results and recommends whats best fitting for you. Highly recommend!

5 stars! I had an issue with my Oakley glasses order due to an issue with the lab that sent the glasses but they fully resolved the problem with no hassle and even called me twice to make sure that I was happy and satisfied. Highly recommend and they have a great selection!!!

This was my first time at North River Ophthalmology. The receptionist was was very rude. Whoever is sitting at your front desk should be welcoming, because it sets the tone for the rest of the visit. The lady that dilated my eyes and Dr. Sputh were wonderful, but other than the two of them, no one was friendly, and I would not go back or recommend. I also expressed wanting contact lenses. I was measured before I left, and they said there was nothing else they needed from me. A week later, I get a phone call that I need to come in to be fitted for contact before they can do anything for me. I'm just not sure, before I was pushed out the door, why they didn't do everything they needed to do in that visit. I would have given a 1 star review if it hadn't been for Dr. Sputh and the sweet lady that dilated my eyes.

Love the doctors here! Great staff. 4 star is because I've yet to be called anywhere close to my appointment time. But if you don't mind that and you like playing musical chairs then it'll be a 5 star for you.

The front in staff is very unfriendly! Doctor scammed multiple visits out of me without treatment claiming he wanted to observe how my condition progressed. Then they charged me for procedures they didn't even do.

Customer service is above and beyond excellence. Thanks for all you have done for me. You have not only earned my business, but my spouse will be transferring her eye care to you as well.

Best Eyecare in Tuscaloosa! Dr. Gretchen Langkawel is very kind and knowledgeable. She took her time answering all my questions and concerns that I had. Allison at the front is great! Very personable and made my appointment very enjoyable. Highly recommend Precision Eyecare!

I had a great experience! I didn't have a wait at all and I really appreciated the staff's kindness during my visit. Dr. Langkawel was patient and gave me a thorough explanation. A lot of doctors don't take the kind of time and care that she did to make sure I got all of the answers I needed during my visit. I will be back! Thank you all for your help today.

I will miss her dearly but I pray her much success on her next journey. She have been a great doctor.