Reviews

I have been to a couple of Opthamologists in Tuscaloosa and was given a quick fix that did not work. Dr. Bledsoe took the time to explain my condition and she answered all of my questions. She gave me options for treatment. One day out and my eyes are better than they have been on two years. I felt so comfortable and listened too and as a bonus my appointment was at 11 and I waited only 5 minutes.

IPL therapy is a must at InVision. Dr. Bedsole treated my eyes. If you have dry eyes, this is a great treatment to help with dry eyes. Procedure is quick, easy, and done in the office. An hour after IPL felt great and can tell a difference around my eyes. Call Dr. Bedsole (...who...by the way...has won the Best Optometrist in Tuscaloosa multiple years...) to talk with her about IPL! You will be happy you did.

Dr Bedsole has cared for my family for years. She always takes her time with us and has worked us in quickly whenever there's been a problem. Love her new office and staff! Highly recommend!

They are very rude and not friendly at all. Was told to take my kids there to get their glasses. Once I walked in Jeff that worked there was very rude and loud and told me my kids would have to be with me. Took them back today and a young lady that work there told me that their glasses were out and they didn’t know when they would be in stock. No sign on the door or anything I wasn’t aware but she was so rude. They are so rude I’m counting it a blessing that I didn’t spend any money with this company. Their staff is completely rude and it’s sad if people wouldn’t do business with them their company wouldn’t exist

Randy was great! He explained my insurance so I could understand it. He gave me plenty of options to customize my lens. They were very busy but I was very impressed. I'll be sending my coworkers in next week:)

Can’t rate the service but I have experience with the staff. Called a day ahead to check if my insurance was accepted. I was assured that it was. Got to my appointment that I took time off work to go to, only to find out that they DIDN’T accept my insurance. Held no one accountable and didn’t offer an apology. It’s very clear they didn’t care about my time.

My husband and I brought our son to get his first pair of glasses and from the scheduling process to check out, was all very easy and seamless. We were greeted with smiles, our wait was less than 10 minutes. The assistant who did my son's initial eye exam was polite. The doctor was kind and professional, she explained things in a way that helped us understand and even took time to talk to our son (five years old) so he could understand. When he picked out his frames there was a nice selection for kids and the assistant Joi was wonderful! She explained our insurance coverage, our out of pocket and by her professional and personable approach, we bought a second pair of glasses for our son and even decided to schedule an appointment for ourselves. The entire staff made us feel comfortable and welcome especially our son. We highly recommend this location.

Horrible burn spots on cover I thought it was bugs the room smells musky really bad smells I had to go out to the office and get air freshener. The light coming through the window at night cause distractions of sleep

I never leave reviews ever, but I had so many issues that I feel like I have to. I do want to clarify though that my actual doctor was really kind and did a great job, however that did not make up for my experience. I have always gone to my hometown americas best, but I went to this one because I’m here for school and didn’t have time to drive 5 hours home. I walked in and it took them 45 minutes trying to pull up my insurance, and then told me they couldn’t accept it. My mom and both of my brothers used the exact same insurance at an americas best the week before. They told me to call my insurance and figure it out myself then rescheduled my appointment. I didn’t even call my insurance. But, I went back for my rescheduled appointment and suddenly my insurance came up and they could accept it. I had my appointment and everything was fine. I went to check out and order new contacts- I’ve worn contacts and glasses for almost 10 years and have bought my contacts from AB since I first got glasses, I’ve always gotten the same brand and type, only adjusting the prescription if needed. I’ve always been handed them in store on the same day, and I’ve always had daily’s. Always. They fail to mention until after I swiped my card that they had ordered my contacts and they wouldn’t be here for 2 weeks- the entire reason I made the appointment was because I needed new contacts immediately. I asked why they didn’t ask me if I wanted them shipped and if I could buy them in store and they said no. Frustrated, I left the store and came back 2 weeks later and they handed me a box of monthly’s, not daily’s, then told me I’d have to schedule and pay for another exam if I wanted daily’s. Yeah, I will never be returning to this location- it’d be easier for me to sit in the car for 10 hours and drive home.

I love Dr. Johnson. The negative here is that you can never get anyone to answer the phone here to make an appointment. You have to call multiple times, multiple days in a row, before you get anyone to pick up. I will likely end up changing because of this.

I sit on a computer all day and needed some blue light glasses with my rx in it. Great service, thanks.