Reviews

As of my first visit, I felt like they cared for me as a person. Every employee I interacted with was very helpful. Dr. Wong is the best. He explained everything and answered all questions. UPDATE: I went to drop off some frames so I could get my new prescription a few days after my eye exam. I sat around 10-15 minutes and not 1 person acknowledged I was there until I went to the reception desk. I was then told, someone would be helping me in a couple minutes once she came from the restroom. Fast forward 5 -7 minutes and still nobody to help me. I'm seriously disappointed in the way I was treated. (My original post had 5 stars).

Dr. Abraham is the best! She takes copious notes so from year to year she has all the info about me. Also, decided to choose new frames at their office and their assistance was invaluable. Plus, received my progressive glasses in less than a week! Everyone is so friendly and helpful. Definitely recommend!!

What a lovely experience. I switched from my old optometrist to my eye doctor in Danberry. From the moment I walked in the door and was greeted with a bright and cheery smile, I knew I was in for a different experience. The selection of glasses was excellent. The technology was modern and up-to-date, and every person with whom I interacted was informative, charming and professional. I’m so glad I found this place.

The best place in the Danbury area to get glasses! Went there for my first time today and all I can say it wow, the staff is so amazing and friendly and so is the eye doctor she so caring and passionate about her job! 10/10 definitely recommend!!

Everyone at the Danbury location on North Street was absolutely delightful! Their attention to detail, efficiency, and genuine interest in catering to the customer were impeccable! Highly recommended!

I think they need to know what costumer service is!! I got a very bad experience and a bad treatment by them, been told how are they treat people in a bad behavior, but i know the doctor she is good so i decided to make an appointment there ,I called the esat Windsor location to schedule an appointment because it's close to my house, I appeared 15 min before the appointment time and find the place closed! , called their phone , the receptionist told me they are located in Vernon! she told me to drive to there it's take 20 min and I will be within the 10 min after appointment time that allowed in their policy, I reached within time after a rush drive, the receptionist told me I'm sorry we can't do eye exam today because they put a patient in front of me ( using my time) the receptionist said" I will not argue with you but we can't make it, let's do reschedule" , WHY YOU DONT TELL ME THAT ON PHONE SO I SAVE THAT 20 MIN DRIVE!!! and they are not even sorry! I canceled everything

Dr. Kelly is a wonderful and thoughtful eye doctor. She has helped me try to find new contacts when I began having issues with my prior ones. She was also instrumental in helping to address an eye allergy issue I had. Love working with her!

Details are below, but in a nutshell:- 1-They were not very understanding. 2-Was denied service for something they were in fault for. 3-Was not given enough information at the time of rescheduling. So, we had a follow up appointment scheduled for my daughter in June 2021 back in Dec or Jan. Later this year, they give me a call to reschedule it, which I was more then happy to do so, except they could not find anything before our traveling plans would begin, bringing us to today's appointment Sep-24-2021. I was late exactly 13 min. I had called a head of time to tell them that I was going to be 10-15 min late, they said up to 10 min is ok. When I reached them, I tried pleading to start the appointment, telling them the reason I was running late, they would not budge ((but when keeping the appointment was hard from their end, I happily agreed to what was accommodating to them at that point in time.)) Then they tell me " because my daughter's "follow up window" had passed", they are not able to see her until December due to the insurance counting it as a routine appointment rather than a follow up , and that today's visit was not going to work too. My daughter is complaining about her eye sight and they still refused to give me a sooner date then late November (( which the receptionist would go on to tell me it will be OUT OF POCKET too)), we were UNAWARE of the follow-up window, had we known, we would have gotten her seen back in June and NEVER agreed to reschedule. I wonder why this all suddenly became an issue when I arrived, why was this not made clear to me back in June, or better yet, when they sent a reminder for today's appointment. Maybe if I looked a little more like them, things would have gone smoother!

The optician Chris was extremely helpful and knowledgeable about what lens and frame options would be good for me. Very satisfied with the service and product.

Ray did a phenomenal job helping me. He went over and above helping me find frames that I really like. Ray was very patient explaining the different lenses which made it easier for me to choose the best lense for my needs. He also helped me stay within my budget.

First time customer and I am happy I chose vision center...loving my glasses and the customer service was excellent. Thank you Chris!