Reviews

We have been seeing Dr. Ortman pretty much as soon as he took over the practice, around 2006 / 2007 - so he has been stuck with us for a long time. I always wear disposable contacts and I finally broke down to get glasses this year. He is always very helpful, just like his staff. They always go above and beyond to make sure we are well taken care of and all of our questions are completely answered.

I had a great experience at Black Diamond on my last visit. The office staff and technicians were friendly and helpful. But above all Dr. Cañas was amazing and thorough. She is one of the best optometrists I’ve ever seen!

The eye doctor and eye exam were both fantastic! The optical dispensing was not, and my experience was not an isolated incident. I highly recommend getting your eye exam done here, and then going elsewhere to purchase eyewear.

The entire experience was great! Dr. Sturdy is the consummate professional. Sarina is fabulous! She took the time to help me pick out the perfect frames and made sure they fit just right. She is a real find for the office. Very personable and competent!

The staff at Modern Eyes is so helpful and knowledgeable! Dr. Sturdy is always so patient and willing to answer all of my questions/concerns. Sarina was a pleasure to work with as well! They have totally helped my vision and I feel like I am finally able to see again!

I recently came in for an adjustment on my glasses . Jessica helped me , she is wonderful! in my 85 years of wearing glasses I've never had them fit more perfectly. I'm buying from her my next pair. Thank you for having such wonderful employees;;

I've been going to Dr. Douglass for several years for my eye exams, and her customer service and approach to working with clients is always top-notch. I certainly recommend her as an optometrist for Sam's Club members!

Love Dr. Douglass! Don't be fooled because she's in the Sam's Club. She does a great job and is very convenient. Remember that you don't need to be a Sam's member to see her.

Great experience and price. Good selection on frames. We chose this over Costco (who we have always been pleased with) because they had sport goggles, which Costco has never carried. We use an independent eye doctor so this review is only on the product. I was concerned over the 1 star reviews complaining about customer service and it not being “in-Network”. Our customer service was great! Frankly, those reviewers should give themselves 1 star, not Sam’s. It’s your responsibility to check your insurance, not theirs. I did a quick search online for my in-Network providers in advance. Took 1 minute.

If I could choose negative stars I would! I’m compelled to write one of my first reviews because I have never been treated so rudely as I was today at the optical department. I went in five days ago to make sure they accepted my insurance (during which visit the staff was fantastic) before we scheduled contact exams for my husband and son, before transitioning all my family. They ran my insurance and assured me that my insurance was accepted and we were all set. So we scheduled the exams for today. When I went to pay after both exams they asked for $208 - after insurance! I asked the optical manager (who quoted us a different amount on my first visit) to go over the charges with me and explain why it was so high - higher than we’ve ever paid with or without insurance. A reasonable request. After he failed to figure out the charges he said he was going to grab the eye doctor so she could help me understand why they were so high. After another 10 mins of trying to figure it out the optical manger finally admitted that our insurance is actually out of network, contrary to the initial confirmation we would be fully covered. I’ve since read other reviews complaining about this same dishonest bait and switch at this same location. I was furious at this point because we had checked this 5 days prior and we were told that we were good to go. A $208 charge should have only cost us $120 at most, and in network my son’s should have been free. After expressing my frustration the optical manager got more rude than I’ve ever been treated and told me that whether or not they took our insurance was not his problem. After an exchange that increased in rudeness i was furious and I paid, grabbed my prescriptions, and plan to buy our contacts elsewhere. I ended my visit with the store manager, to whom I shared my story. She appologized profusely and was amazing. I’m saddened because we were so excited to have SAMs here to use all their services. Looks like we are still shopping for an optometrist though!Oh