Reviews

I would give zero Stars if I could. He saw my adult disabled daughter. He knew she was disabled because she was on Medicare. He ran a bunch of expensive tests, when she had asked for a basic eye exam. Then handed her a bill for $185, then refused to Bill Medicare for her. Then would not give her her prescription so she could get glasses elsewhere. Her father is her payee for her disability check, he called and talked to the office and offered to make payments, but they still would not give her, her prescriptions tell the full amount was paid off.

Both Dr Kirk’s have gone above and beyond with helping our family in emergency eye care. I’ve had 2 separate cases where two of my children had issues that needed immediate care and these great Dr’s pulled through, one even being on a weekend. Didn’t hesitate to come in on a Sunday to treat the issue. They are professional and kind and incredibly helpful. Highly recommend these fantastic Dr’s.

we were visiting Utah all the way from Wisconsin for vacation and the first full day we were there we had an emergency. the doctors at Moab regional hospital (who were equally amazing) recommended us to Central Eye Utah in Richfield, where my husband was able to be seen right away. we felt so welcomed and so relieved to have answers and a treatment plan, and we can carry on the rest of our vacation more or less as planned. thank you to everyone at this clinic!! especially Dr. Kevin Kirk for making this such a smooth situation, especially since it was during Thanksgiving week. while we hope to never be in this type of situation, if we (or anyone else, visitor or resident!) find ourselves needing eye care we will definitely be coming here for it.

Kevin and Brian are the best eye doctors I’ve ever been too. They treat you like a good friend and are so willing to help you out. I’ve been recommending them to everyone I know. They definitely know what they are doing. I just hope one day I can repay them for keeping my eyes in tip top shape. Thank you Kevin and Brian. You guys are the absolute best.

Dr Dodds and his staff are very friendly and concerned about my needs. Worked with me to make sure my prescription was correct. Addressed my condition well and made me feel secure in their treatment plan!

(My username isn’t in the system because I want to remain anonymous) I’ve been coming here in my early teen years but now that I’m 21, I’m going to find another optometrist. Dr. Brockbank was alright and you know, did his job like any other doctor. There was one appointment where it took so long and while he was performing the exam, there was no enthusiasm out of him and overall felt rushed. The main reason why I want to change doctors is because of the billing part of this facility. I’ve given them my insurance and the billing lady made it clear that I didn’t have to pay anything just for my lens (because I didn’t want new frames) and additional add-ons which was over $130, that’s fine. 3 months later and I get a statement bill of $245 making it seem like my insurance didn’t cover it, when in fact they did. They’ve sent this bill again a few weeks ago and I think it’s ridiculous that they’re not up to date with getting on contact with their billing company to stop sending a bill I don’t owe. What if an elderly patient received this same bill and called the phone # listed or pay through the website when they don’t owe anything?? Other reviews mention that this place only cares about $ and I might have to agree.

I felt that my appointment was great. Good care, polite folks. It's all good. I got my RX filled and I'm so happy to be able to see well again. Thank you Dr Dodd, et al.

The staff here are GREAT! I got several pairs of glasses and needed to switch some prescriptions around within the first 30 days. Mary was super patient and helped me make the adjustments needed. She was also very personable and helped me feel comfortable there. I definitely recommend them!

Mary has been the most amazing person to work with. I’ve been going to LensCrafters for 20 years and have had great experiences but finding Mary has literally been one of the greatest things ever! They always take care of us whether it be finding and ordering new glasses or adjusting and taking care of older ones. It’s a fantastic experience every time we go in and see them. Always a 5 star experience. I don’t think I will ever be able to say enough good things about Mary!

I visited LensCrafters to buy prescription sunglasses. I was greeted immediately upon arrival and interacted with three very friendly associates while in the store. Mary was especially personable and generous with their time. I was having a difficult time deciding between four frames, and they were kind enough to explain certain aspects of each one, which helped me make the decision. My experience was indeed positive! Highly recommend!