Reviews

Fantastic Optician, Tony and Sabrina really went above and beyond - customer service, quality, expertise and everything! I ordered 4 pairs and they did everything possible to get the order filled as quickly as possible - excellent communication too. Need glasses / sunglasses - best place to go!!

Absolutely horrible scheduling department, I will never again try to schedule here. I made my appointment over a month ago for my wife and I. During this COVID time, we both had to take off, find baby sitter for our four children. And we needed this appointment to check our aging eyes as well as for DMV. Only to show up the day of the appointment and be told that we were cancelled. When I called to find out what happened they said i made the appointment and no reason was given but that our appointments were cancelled by me? In which I did not cancel as I showed up for the appointment. And of course they tried to reschedule for a month later. Why would I do that, I needed this appointment today and made all the arrangements to go to see them. Who ever made our appointments I hope someone looks into their scheduling department and finds the person who did this to us so it doesn't happen to anyone else. Please go somewhere else do not go here very unprofessional and incompetent people in their scheduling department and it will cost you a lot in the end.

Dismissive administrator staff including office manager, front desk and those that make appointments. Left 5 messages with Pam to confirm my insurance. Office manager was sent an email. NEVER responded . Pam NEVER called back. Called Michael Dowling’s office and was assured resolution. NEVER happened. Is this indicative of medical care too? Unacceptable to treat potential/new patients this way.

It is hard to believe that my husband was rescheduled TWICE due to the absence of A technician who was supposed to do the measurement before my husband's surgery. In order to meet the dates, he had to reschedule his own patients weeks ago. The secretary told us that she called and left message. But, the message center confirmed our appointment the day before the appointment on July 25 (The message was saved on my cell). My husband went twice. On June 28, he went for nothing. They could not find his appointment on the system and asked him to go back on July 26. So, he did and was told to reschedule again and leave. I left the message to the manager, Jack. He did not call back at all. Something is wrong with this department.

Dr. Zhu-Tam is very professional and friendly. She takes her time to explain everything and is very patient. The office is clean and has short wait time. The staff is also very friendly. Highly recommend!

Dr. Tam is the best! My whole family has been seeing her for a few years now. She is very detailed and takes her time to explain everything about your eyes. She's helped my daughter's near sightedness greatly. I wouldn't trust my eyes with anyone else again. She is amazing!

I have been bringing my three boys to Dr. Tam for their annual check-ups for as long as I can remember. She is a very knowledgeable and professional individual who conducts a very thorough and complete examination. Because she is so personable and friendly, my boys feel very comfortable around her and, therefore, are less apprehensive about having their eyes checked and examined— which is not an easy task to accomplish with young, school-aged kids. Her office location in Great Neck is clean, tidy, and modern. Her staff is polite, helpful, and accommodating. I have frequently recommended her to many of my friends and their children—and, I continue to do so.

Dr. Marc Sirota as always was very attentive, concerned and helpful. Additional Rosenthal eye care assistance great too. Alan H. (Dr. Sirota is supreme.)

Very accommodating as well as helpful. Professionally completed my exam. Results were quickly provided to me. All matters were completed within 39 minutes time. Very pleased

Went with my 96 year old Mom. Staff was great. Optometrist Zachariah was great. Dr. Rosenthal was great. Treated with utmost respect, patience and kindness. And this was our first time ever visit!