Reviews

I normally don’t write reviews, but I was so impressed with Lisa, I felt she needed to be recognized… She was thoughtful, efficient, and effective… A true model of customer service. My glasses were not fitting properly, and she took the time to properly assess it, and instead of telling me I need new glasses, she made the appropriate repairs and structural modifications with replacement parts. I truly appreciate her honesty and professionalism.

I been going to Pearl Vision for almost ten years. I love going there. Their receptionists are the nicest ppl you would ever meet. They really know how to treat ppl & their are very helpful to your needs.

The service I received from Michelle in the vision center was outstanding! Awesome! She was patient and pleasant and made this process wonderful. I highly recommend Michelle. She assisted me with my glasses from the beginning to the end and answered all of my questions. Thank you, Michelle! On the otherchand, the KOP location, where I live, DID NOT help me! I am pleased with the Springfield Walmart for their help. It was worth the car ride. I am satisfied and happy! Thanks again! Way to go!

Melanie was an excellent representative. She took her time to explain the details of services and helped me make a decision to make my purchase. She made it a delightful experience due to her kind and pleasant attitude and personality! Thank you Melanie!!!

Mel, at Walmart vision center is the most gentle, professional and accommodating employee I've ever felt with. Her kindness and problem solving quality gave me hope in humanity. Mel, you should be acknowledged by your superiors for your great heart and professionalism. You are the best! Thank you from the bottom of my heart for fixing my issue right on the spot.

Americas Worst!! Terrible experience, unfortunately. On August 30, 2023 i had an appointment. When i got home i read my prescription and it was not my prescription. It was another persons prescription attached with her address and other personal information. I called that night and they told me they would send out my correct prescription. It arrived in The mail five days later. It was my prescription from 2022. My prescription had changed since then. This was the reason i needed a new exam. I called that day. They told me someone would call me back. After hours later the manager. Was unapologetic and said, “Yea yours script wasn’t processed that day. It will be at the counter waiting on you”. Terrible service. She neglected to address the fact that two of her employees dropped the ball by showing incompetence. She showed she could care less that i had been inconvenienced several times due to their mistake. Time is so invaluable. After i get my correct prescription, i will never patronize them again. I’ll make sure to deter anyone from dealing with an unprofessional HIPPA violating establishment. What a shame.

I like it here. The receptionist was beyond kind, as well as the technician who took care of helping me find glasses. She was very fun, and easy to talk to. Although the wait for my appointment was a little longer than I expected, my glasses are the right prescription.

My daughters received their eye examinations on 12/29/2022. At that time, I already paid for the extra services not covered by my insurance company. In June 2023, I received billings from America’s Best indicating that payments were not … More

Can’t say enough about the friendly and welcoming staff! Having children that wear glasses can be challenging but the office and staff are always willing to help fix any issues that arise and unfortunately they do often in our house! I appreciate the entire office so much! Special thanks to Greg, for discounting the frames it is much appreciated.

As always the service was great. I got new glasses this time. I normally get a year supply of contacts. I brought them my own frames and they did my lenses. Glasses were ready less than the 2 weeks expectancy. Love the team the doctor has.

Very professional and knowledgeable. I placed an order on a pair of safety glasses and regular prescription glasses and was able to pick them up at the same time and in a timely manner.