Reviews

I am recanting my review of this facility as it went from 5 plus stars to -0 stars. As a business owner in the same community as the Lens Crafters in Springfield Pa. I purchased a pair of frames and lens from the facility literally less than 60 days ago. I called to state there is a defect in the molding of the frames and was told I didn't purchase the protection plan so I was up the creek without a paddle. Now mind you the store manager Marie I dealt with at the time of purchase was great. The young lady name Lola was horrendous. I asked if she had another frame of the same in stock and if not please order one in so as they can swap out the lens when I arrive, She stated I would have to come in first etc. Now my request wasn't extreme by any means, so in essence wasting 2 trip and to resolve one issue. Now mind you I cannot be without my optical wear. Lola has no sense of urgency, nor does she know how to resolve a reasonable request. Her response was Marie is not in and she would have to transfer my case to her. What is truly the case. I spent $500.00 on glasses, there is a defect in the frame and no outside influence, please order me in a new frame, call me when they are there, swap out my lens i purchased. If this is a act of congress for this individual Lola , then maybe she should be trained on customer resolution and de-escalation. I will wait for Marie to phone me on 10/05/2023.

I had a phenomenal experience at the LensCrafters in Springfield! I had not had a comprehensive eye exam in several years and Dr. Williams was so patient while walking me through the steps of my exam and explaining my prescription to me. Also, Jacques was amazing in helping me pick out my first pair of glasses as I sorted through 20+ frames to find my perfect fit. I appreciate the wonderful service and will definitely return!

I just wanted to take the time to publicly thank Jesse for his amazing work. I called the store reluctantly to see if they would be able to fix my daughter’s glasses as they were being held together with gorilla tape, and Jesse said he would take a look at them and see what he could do. Well, not even 10 minutes later, Jesse came back with her glasses fixed and not to mention at no charge! We will definitely be back to this LensCrafters location all thanks to Jesse and his kindness. Thank you Jesse!

I had an amazing appointment. Quick, easy & fun. Everyone was very kind and informative. They even helped me choose the best frames & I love them. Made my day great. Thanks to Ed & the team for a great 1st experience. Go Cowboys lol

Horrible! Say no to the virtual exam! It’s terrible and they got my prescription wrong twice! The staff are unprofessional, visually and behaviorally. They look sloppy and seem unskilled. The quality of lenses sucked too. I got the most expensive one and it still didn’t compare to the quality of Lens Crafters. Their “ultra thin” are coke bottles compared to Lens Crafter. I also ordered contacts and they went right to giving me the most expensive ones. When the order didn’t come in for like 3 months they gave me a less expensive brand and said “oh I’m not sure why no one told you these were out of stock and that they were the platinum ones and the lesser priced ones were just as good”. So they basically admitted they didn’t even offer me a lesser priced same quality brand. Do yourself a favor, pay extra for an out of network provider if you have VSP.

Stephen at Christiana hooked me up with this location and Dave squeezed us in last minute when my daughter failed her eye test in Driver’s Ed and I was scrambling to get her seen somewhere so she can drive in class this semester. Literally every person we interacted with there was kind and helpful. The girl that took us back was efficient and friendly, Doctor Pritchard was kind and knowledgeable with a caring and warm presence, the store manager, (I think), Dave is the GOAT, and the dark haired Phillies fan that put in our order was also great. Had no issues with our insurance and they were so efficient for being a last minute booking. We really appreciate you all! Thanks again.

I would highly recommend Dr. Steiner. I’ve been going to Moore Eye Institute for about 2 years. Dr. Steiner has been a wonderful addition to the practice. He took over when my previous Dr. decided to more on. He communicates clearly and has a wonderful bed side manner. I see him in the new Springfield Office. The staff is very pleasant & accommodating.

Dr Steiner did my eye surgery. He did an excellent job. His confidence and knowledge gave me ease. He was patient and kind . Thank you Dr Steiner

I started my visit as a very nervous individual but Amanda and Tiera made me less nervous with their wonderful customer service. Dr. Steiner was very efficient. I especially liked that he told me what he was doing at each step. I appreciated his patience with me when I had to stop and regroup a few times during the process.

Service was great. My appointment started on time and the front desk staff was great. They explained my billing and copay, they were very courteous. The doctor was great, she took her time and explained the exam process and was happy to answer all of my questions And explained everything in detail in plain language. The doctor took her time, I did not feel like my appointment was rushed. I look forward to the same level of service next year when I go back for my annual eye exam.

Dr Williams is wonderful. She’s knowledgeable, professional and very, very personable. I enjoy my eye exams. The testing that is used in the office is high-tech and up to date. The staff members are kind and caring. I definitely recommend this practice!