Reviews

I have spoken with the Belt Line staff and thought they were extremely kind so I figured this office would be as well. I was wrong. Vanessa or Veronica (can’t remember the name of the girl who was so rude. like she doesn’t get paid to answer patient questions) was extremely unreliable and flat out rude. I had questions about why my insurance discount card wouldn’t work with this office since it was working for the BeltLine one and this uneducated lady did not know, and refused to help by reaching out to my membership discount insurance and having them verify that I could use it at this office. She interrupted me various times throughout the phone and hung up mid sentence. What an embarrassment to this office and company.

My regular ophthalmology office didn’t have a dr in when I was needed to been seen for a pretty bad eye infection. I asked for a referral since there wasn’t a Dr in after the holiday and I was told “good luck finding a Dr today”. No referral nothing…. Worked out great for me because I got to see Dr.Gahallagher. The office staff was completely lovely and so helpful. Even turning down lights so I would be comfortable. Dr. Gallagher asked very thorough questions to diagnose my infection accurately and then made sure my treatment regiment would be as affordable as possible with insurance. And discussed a preventative plan with me. He showed great concern and care which was pretty dang great since I was feeling awful. I believe in being a loyal customer and I have been a loyal customer with my previous ophthalmology office for 5 years. Now I will be a loyal customer of Dr. Gallagher and his amazing team. Very grateful for your care.

Dr Nguyen is an excellent surgeon. He cares about his patients, he is willing to answer any questions or concerns you may have. I have never felt rushed through any of my appointments. Appointments are generally on time or with only a few minutes delay. His staff is the best as well. Always friendly and courteous!

The end process felt like a scam. I know it was not, but when I saw the price, which was $400 plus, I was appalled. Then come to find out, I had options to get more affordable lenses that they did not even offer me!!! The lady just took my credit card, swiped it, and gave me a receipt WITHOUT even letting me know the price beforehand. Luckily I had someone knowledgeable to notice this scheme and took it down to $170. If you EVER go here, PLEASE PLEASE PLEASE ask for the price breakdown so that you know what you are getting, and what you can take off...because THEY WILL NOT do it for you!!

The best self-investment I've made so far! They were able to get me a discount with my insurance, were incredibly flexible with appointment setting and were quick and kind at every appointment! The procedure only took about 8-10 minutes, I wouldn't call it painful, more like uncomfortable but they do everything to make you comfortable and keep your mind at ease. I chose to make balloon payments leading up to my procedure and was able to use my FSA which really helped. Before the procedure my contacts were -2.75 in my left eye and -2.25 in my right. Just one week later I was at 20/20 all around and I've never been happier!!! I would highly recommend Dr. Bansal and his team!

My first experience with eye injections for wet degeneration was beyond the word scary--- but the staff was awesome and helped me walk through my visit. Dr. Randhawa is very good. I feel like I am in good hands with him. The injections are getting a little more easier and I do see progress.

Mixed experience. The clinical care was solid: the doctor was thorough and the prescriptions came out accurate. No complaint there. The issue is the billing structure, which I want to lay out specifically because I think other patients deserve to see the math before they walk in: 1) **Contact lens fitting fee**: Charged as a separate $150 service, but the cost was not disclosed before the service was performed. I only learned afterward that the fee drops to $15 if I purchase contacts through this office, or stays at $150 if I don't. For comparison, independent optometrists in DC typically charge $40-$80 for the same fitting service. $150 is at the high end of the market. This price is separate from the comprehensive exam fee which was the only service I asked for and believed I was getting, which was about the same price. I feel cheated because Ive walked out woth a bill twice as large as normal when I could have used my insurance more wisely. Despite that, I received care I needed. But the financial side of the visit deserves more transparency than I experienced.

Great experience! Took time to explain my concerns with my eyes. And going the extra mile to help me pick out new frames. My husband has always helped with picking my frames because I can't see well enough to really choose by looking in the mirror. Thank you all.

Wait time was good. Checking in was awesome ( ladies couldn’t have been more helpful) smiled , was greeted kindly. Laura did my pre exam before seeing the Dr.Ross She was efficient and also kind. Dr Ross explained everything so well, and I look forward to my next appointment.

This was actually a fun eye exam. I felt very well taken care of from the moment I walked in. I appreciated the modern technology they use hear. Ian Will helped me with everything from guiding me through the exam to picking out frames. I'll definitely come back for my eyeglass needs!